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Our second stay at Hotel 41 and pleased to say the standards are as high as ever. The staff make this hotel what it is and their professionalism and friendliness is amazing. One of our party was in a wheelchair and he was well catered for and looked after.
Special thanks to stefan and lauren who were attentive, helpful and amusing.
Keep up the great work- can't wait to stay again
Many five star hotels have sumptious surroundings, delicious food and drink and exceptional comfort, Hotel 41 has all of these but also something else that sets it apart - absolutely amazing customer service which is friendly and professional but never snooty.
I stayed here for three nights with my 11 year old daughter in a Junior Suite as a treat for her winning a major golf competition. We returned to our room on the first evening to find a 'congratulations' cake waiting for her, its fair to say she was delighted at this thoughtful touch. One afternoon we returned to the hotel and my daughter proceeded to avail herself of the cherries dotted around the complimentary fruit bowl in the street level lobby. The concierge inquired if we would be going to the executive lounge or to our room. As we sat down two minutes later in the executive lounge an enormous bowl of delicious cherries was delivered to our table........
We mentioned to Stefan one morning that we would like afternoon tea later but we were extremely vague about the time. No matter, our table was laid and reserved for us on our return and our afternoon tea promptly served. Choice of tea, delightful little sandwiches and bridge rolls, scones with jam and cream and delicious cakes, topped off with a glass of chilled champagne as my extra little treat to myself.
The complimentary ice cream selection was thoroughly explored by my daughter during our stay (mango crunch, very vanilla, strawberry tease, double choc and salted caramel) and I sincerely hope they have been able to restock since our departure!
Tip - make time during your stay in London to relax and enjoy this hotel, it is a destination in itself.
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