Where to this time?
Find personalised information on your travel preparation here.
From menu to seat. What to expect on your next SWISS flight.
Accommodation, shopping, dining. The best local and SWISS Crew tips.
Staying at the Milestone truly made our visit to London just perfect. Located a bit off the busy touristy areas of London, this boutique hotel will cater to your every whim. As a family of five, we needed at least two rooms. We were offered the option of staying in one of the five apartments that are part of the hotel. This option was perfect for us. Attached to the hotel - separated by just a hallway door - we received every service that your typical rooms receive and more. Gifts for us upon arrival, personalized note included. This hotel is owned by the Red Carnation Hotels and they take pride in making your experience at their establishment's one of the best hotel experiences you've had. Their managers go out of their way to find out what you like and how they can enrich your visit. They're prepared to answer any questions or requests that you have. We saw that they genuinely took pride in their positions and expressed this with their top notch service. From the front desk to the doormen, we always had a smile after speaking with them. I recommend having tea here; we had a "tea party" one afternoon (9 total) and even with a last minute booking were accommodated. Our attending friends (who later in the week attended one at the Ritz) stated that the Milestones tea was much better.
Breakfast there is a must- every morning if you can. Beautifully set tables with a great selection and again, service that won't be given at the bigger hotels. Fabrizio oversaw that we were fully satisfied before our long day of sightseeing daily.
Never have I searched out a Hotel chain, I base my selections on reviews, but I will search out this company again. Ashford castle in Ireland is one of their newest acquisitions; I can't wait to book!
We were booked for a one night stay as we were going to see The Who playing for Teenage Cancer Trust at Royal Albert Hall, from the moment we walked through the front door until the moment we left, the staff were fantastic, helping in whichever way they could. Our room was on the 4th floor, The Jungle Room, so quite, you would not believe you were on a busy street in Kensington. Breakfast was delicious, as were the complimentary Biscuits delivered to our room. Thank you for a great stay, we will certainly be returning.
©2015 TripAdvisor LLC. All rights reserved. These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of Swiss International Air Lines Ltd.