• Proceed to gate with your personal (no battery) wheelchair. Our staff will help you with boarding and store your wheelchair.
• We will return your wheelchair at deboarding, if possible. Otherwise the arrival airport will provide a wheelchair to bring you to the baggage claim.
• Battery driven wheelchairs are not allowed after check-in. Our staff will bring you to the gate with a substitute wheelchair.
• Your wheelchair is transported in the baggage compartment free of charge.
• Please note: For safety reasons, the following rules for wheelchairs with batteries apply. Before check-in, the batteries must be securely attached to the wheelchair and the battery terminals must be insulated to prevent accidental short circuits.

• On long haul flights, we will assist you with our specially developed on-board wheelchair for transfers to the toilet.

• The use of private bottles on board is not permitted.
• We provide company oxygen bottles for use on board.
• The oxygen bottle will be installed on your seat and ready to use.
• Order the supplement oxygen at least 72 hours before departure. The oxygen is confirmed after received payment of the respective costs.
• Medical details must be provided by filling out the SAF/MEDIF form (PDF).

• Despite the security regulation for hand luggage, indispensable medication in liquid form is allowed on board, e.g. medicine for diabetics.
• The amount is equivalent to the requirements during the flight.
• Depending on the situation, a medical certificate in English language may be helpful.

POC: together with the medical details (PDF) we also ask you to read and fill in the POC form (PDF). Please send both forms at least 3 working days before departure to the SWISS Medical Services.
Email: medicalservices@swiss.com

CPAP: if you plan to use a CPAP machine on board, kindly read through the CPAP information sheet (PDF) and follow the instructions given. A medical attest is not necessary.