Voucher conditions

1. Voucher purchase conditions

  • Vouchers are available to purchase from the webshop of Starticket AG („Starticket“).
  • Purchases are subject to Starticket’s General Terms and Conditions of Trade.
  • The vouchers are available in Swiss francs only.
  • A voucher purchase entitles the holder to pay for a flight booked via www.swiss.com using the voucher in question.
  • The redemption conditions as well as the Terms and Conditions and the Conditions of carriage of SWISS apply to the purchase of flight tickets.
  • Vouchers will be available while stocks last.
  • Validity period: vouchers must be redeemed within two calendar years of the date of sale.
  • Voucher purchases shall be subject to all aspects of Swiss law.

2.Voucher redemption conditions

  • Valid on flights departing from Switzerland with SWISS flight numbers (LX) within the complete SWISS network. These are flights operated by SWISS or its partner airlines.
  • A voucher purchase entitles the holder to pay for a flight booked via www.swiss.com using the voucher in question.
  • Vouchers can exclusively be redeemed via www.swiss.com.
  • Only one voucher may be redeemed per person and per booking. Vouchers cannot be used to pay for flight tickets for infants (up to 2 years of age).
  • For a booking involving multiple travellers and vouchers, only vouchers of the same value may be used. Separate bookings are necessary for bookings with vouchers of differing values. In both cases, only one voucher per person may be redeemed.
  • Vouchers may not be exchanged for cash, may not be used in conjunction with other offers, and may be neither exchanged nor refunded. Voucher refunds are only possible in the case of refundable bookings and will not be made in cash, but in the form of a credit note which may be used for another flight booking.
  • In the event that the voucher value exceeds that of the flight, the remaining amount may not be used for a subsequent booking or paid out in cash, and will thus be forfeited.
  • In the event that the voucher value is less than the flight price, holders are obliged to pay the remaining amount by credit card (Visa, Mastercard, American Express, Diners Club, JCB, AirPlus/Air Travel Plan).
  • SWISS is the transporting company. When vouchers are redeemed and flight tickets purchased, a contract of carriage is agreed between the voucher holder and SWISS, provided that the booking was made correctly via www.swiss.com.
  • The SWISS Conditions of carriage, which can be viewed at www.swiss.com, shall apply to the abovementioned contract of carriage.
  • Booked flight tickets are subject to the fare conditions which can be viewed at www.swiss.com at the moment of booking.
  • The number of seats on flights is limited. Availability can be viewed at www.swiss.com.

3. Flight booking and voucher redemption

  1. Go to swiss.com and select your chosen flights.
  2. On the «payment» page a section «Voucher redemption» is shown, click on it and enter your voucher code. If you have several voucher codes, remember that only one voucher per person and booking may be redeemed.
  3. Click on «redeem» and the corresponding voucher value will be deducted from the grand total.
  4. Proceed by paying the remaining amount and concluding the booking as normal.
  5. In the event that the voucher value exceeds that of the flight, the remaining amount may not be used for a subsequent booking or paid out in cash, and will thus be forfeited.

For questions regarding your flight booking contact us by e-mail to voucher.support@swiss.com