Web check-in support

If you require Web Check-In support and you have difficulties to issue your boarding pass, you may check-in by calling the support phone number of your departing station listed in the table below.

* Calls will be handled in English

Airport Phone number Opening Hours (Local Time)
Airport
Amsterdam
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Athen
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Bangkok
Phone number
+66 (0)2 6546846
Opening Hours (Local Time)
Mon-Fri 08:30-17:30
Airport
Barcelona
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Basel
Phone number
+41 848 555 100
Opening Hours (Local Time)
Mon-Fri 04:30-19:30
Sat-Sun 04:30-18:30
Airport
Berlin
Phone number
0800 724 1213 (local)+41 61 582 1807 (international)
Opening Hours (Local Time)
24 Hours*
Airport
Birmingham
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Boston
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours*
Airport
Brussel
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Budapest
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Bucarest
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Cairo
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Chigaco
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
Copenhagen
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Dar es Salaam
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Delhi
Phone number
000800 442 00 44
Opening Hours (Local Time)
24 Hours*
Airport
Dubai
Phone number
80004440552
Opening Hours (Local Time)
24 Hours*
Airport
Dublin
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Dusseldorf
Phone number
0800 724 1213
(local)
+41 61 582 1807
(international)
Opening Hours (Local Time)
24 Hours*
Airport
Florence
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Frankfurt
Phone number
+49 (0)69 86 799 699
Opening Hours (Local Time)
Mon-Fri 07:30-22:00
Sat-Sun 10:30-19:00
Airport
Geneva
Phone number
0848 555 100
(local)
+41 848 555 100
(international)
Opening Hours (Local Time)
Mon-Sun 05:15-23:00
Airport
Gothenburg
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Hamburg
Phone number
0800 724 1213
(local)
+41 61 582 1807
(international)
Opening Hours (Local Time)
24 Hours*
Airport
Hannover
Phone number
0800 724 1213
(local)
+41 61 582 1807
(international)
Opening Hours (Local Time)
24 Hours*
Airport
Hong Kong
Phone number
+85 23 057 9166
Opening Hours (Local Time)
24 Hours*
Airport
Istanbul
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Johannesburg
Phone number
+27 21 440 66 68
Opening Hours (Local Time)
24 Hours*
Airport
Lisbon
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
London City
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
London Heathrow
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Los Angeles
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
Lugano
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Luxembourg
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Lyon
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Madrid
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Milan
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Malaga
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Manchester
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Miami
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
Montreal
Phone number
+1 514 636 4800
+1 877 370 01391
Opening Hours (Local Time)
Mon-Sun 10:00-12:00
24 Hours
Airport
Moscow
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Mumbai (Bombay)
Phone number
000800 442 00 44
Opening Hours (Local Time)
24 Hours*
Airport
Munich
Phone number
+49 (0)69 86 799 699
Opening Hours (Local Time)
Mon-Fri 07:30-22:00
Sat-Sun 10:30-19:00
Airport
Muscat
Phone number
+968 24519 983
Opening Hours (Local Time)
Mon-Sun 18:00-24:00
Airport
Nairobi
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
New York / Newark
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
New York / JFK
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
Nice
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Nuremberg
Phone number
0800 724 1213
(local)
+41 61 582 1807
(international)
Opening Hours (Local Time)
24 Hours*
Airport
Oslo
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Palma de Mallorca
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours
Airport
Paris
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Porto
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Prague
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours
Airport
Rome
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
San Francisco
Phone number
+1-877 370 0139
Opening Hours (Local Time)
24 Hours
Airport
Sao Paulo
Phone number
+27 21 440 6668
Opening Hours (Local Time)
24 Hours*
Airport
Shanghai
Phone number
+86 4008 820 880
Opening Hours (Local Time)
Mon-Sun 09:00-19:00
Airport
Singapore
Phone number
+65 65 77 1197
Opening Hours (Local Time)
24 Hours*
Airport
Stockholm
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
St. Petersburg
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Stuttgart
Phone number
0800 724 1213
(local)
+41 61 582 1807
(international)
Opening Hours (Local Time)
24 Hours*
Airport
Tel Aviv
Phone number
+972 52 343 36 35

1809388088
Opening Hours (Local Time)
12:00-16:00 and
02:00-05:30
24 Hours*
Airport
Valencia
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Venice
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Vienna
Phone number
0810 1025 6060 (local)
Opening Hours (Local Time)
Mon-Fri 07:30-22:00
Sat-Sun 10:30-19:00
Airport
Warsaw
Phone number
+41 61 582 1807
Opening Hours (Local Time)
24 Hours*
Airport
Zurich
Phone number
0 848 555 100
(local)
+41 848 555 100
(international)
Opening Hours (Local Time)
Mon-Sun 05:15-23:00