Check-in now available before leaving home

24 March 2006

SWISS is further enhancing the convenience of its services. With the new “web check-in” option, customers can check in for their flight online. The airline has also added an interactive flight map to its website to further simplify the flight booking process.

Whether they are in the office or at home, SWISS passengers holding an electronic ticket who are departing from Switzerland or certain other points on the company’s route network can now check in for their flight online. In addition to various cities in Europe*, SWISS has now extended its web check-in facility to its first point on its intercontinental network, Montreal. Further cities are being added all the time. The software for the new web check-in function has been developed for SWISS and Swissport by SITA INC (Information Network Computing), and has been successfully trialled on the market over the last few weeks. The new service makes the air travel process even smoother and simpler than before, and has been enthusiastically received by its first customer users.

Boarding card printed at home The new online self-check-in facility is available in the “Quick links” section of the swiss.com website. All the customer needs to do is enter their name, the number of their electronic ticket and their Swiss TravelClub membership number (or their Miles & More number from April 1, 2006) or the number of the credit card used to pay for the ticket, select an available seat and print out their boarding card.

When they get to the airport, the customer can proceed straight to their departure gate. The new service can also be used by customers travelling with baggage they wish to check in: this can be handed in on arrival at the airport at a specially-designated desk described on the boarding card. The new online check-in facility is available between 24 hours and one hour before scheduled departure.

Booking even easier As well as its check-in, SWISS has made booking its flights even quicker and simpler, too. With its new interactive flight map, customers can click their way throughout the SWISS route network. All they do is select their continent, their point of departure and their destination, and the corresponding connection will be shown on the map. With the new system software, customers can travel in seconds all over this virtual world; and with a quick place-and-click, the aircraft operating the route is presented, too. The new interactive flight map can also be found under “Quick links” on the swiss.com website.

*The web check-in facility is currently available from the following European e-ticket cities: Amsterdam, Athens, Barcelona, Birmingham, Budapest, Lisbon, Madrid, Milan, Nice, Palma de Mallorca, Stockholm, Vienna and Warsaw.