SWISS earns number-one ranking in UK consumer poll

25 June 2010

Swiss International Air Lines has topped the 2010 Airline Satisfaction Survey conducted by “Which?”, the UK-based consumer magazine. The carrier earned the number-one spot against 17 European airline competitors.

The readers of “Which?”, the UK’s biggest-circulation consumer magazine, have voted SWISS number one in the publication’s latest Airline Satisfaction Survey. Over 5 700 respondents gave their views on their most recent short-haul flight in the online poll. As a result of their input, SWISS earned the maximum four-star rating for the quality of its cabin staff, its cleanliness, its seating arrangements, its checked and cabin baggage allowances and its overall value for money.

“We’re delighted to earn this distinction,” says Gregor Koncilja, SWISS Country Manager for the UK and Ireland. “We’re very proud to have been voted number-one airline by our customers. And we see this result as a tribute to our hospitality and our commitment to ensuring that every one of our guests feels at home aboard our flights.”

SWISS also earned the coveted Skytrax 2010 World Airline Award for its Staff Service Excellence in Europe last month, following a survey of several million travellers from over 100 countries. And Switzerland’s “Bilanz” business magazine also named SWISS Best European Carrier in its latest airline ratings at the beginning of this month.