SWISS named Best Airline in Western Europe

22.06.2011

Swiss International Air Lines has been voted “Best Airline - Western Europe” in this year’s Skytrax World Airline Awards. The distinction is based on the latest annual survey of several million air travellers conducted by the UK-based Skytrax consultancy.

The 2011 Skytrax poll to determine the world’s best air carriers extended to travellers from over a hundred countries. Once again, SWISS scored top marks for the quality of its services in the air and on the ground.

“We are delighted to receive this award, because it demonstrates to us that our product and service strategy is well appreciated by our customers,” said Frank Maier, Head of Product & Services at SWISS, accepting the distinction during today’s awards ceremony at Le Bourget, where the Paris Air Show is currently being held. “We aim to provide our customers with a travel experience that is as pleasant, smooth and seamless as possible, with consistently high-quality service on the ground and in the air. And we will carry on doing everything we can to offer our travellers continually high quality standards.”

SWISS previously earned the title of “Best Airline: Europe” for both short- and long-haul services in the 2009 Skytrax awards. The carrier was also named number one in Europe for “Staff Service Excellence” in the 2010 Skytrax poll.