Customer service plan

The SWISS Customer Service Plan is the result of rules put forth by the U.S. Department of Transportation aiming to improve the air travel environment for Airline Customers.
Our Customer Service Plan meets or exceeds all requirements imposed by DOT and applies on all of our scheduled or charter flights to or from the United States. 

SWISS Customer Service Plan (PDF)

Contingency plan for Lenghty Tarmac Delays

The SWISS Contingency Plan for Lengthy Tarmac Delays is the result of rules put forth by the U.S. Department of Transportation to address airline service during conditions that result on long on-board delays for passengers. Our contingency plan meets or exceeds all requirements imposed by DOT and is intended to provide you with information regarding SWISS' policies and procedures for handling your travel on our airline in the event of a lengthy ground delay for your aircraft. Our contingency plan applies on all of our scheduled or charter flights to or from the United States.