Frequently asked questions

Check-in

Questions about Check-in

  1. How can I check in online?
  2. Why do I have to provide additional information if I am travelling to the USA and some other countries?
  3. What are the check-in options for my flight?
  4. How can I check in by mobile phone?
  5. What is the latest check-in time before departure?
  6. I can't print my boarding pass. What should I do?
  7. I have checked in online, but I have forgotten my boarding pass. What should I do?
  8. What is automated check-in?
  9. How can I register for automated check-in?
  10. I opted for automated check-in, but I haven't received a boarding pass. What should I do?
  11. I have booked a transit flight. Will I receive the boarding passes for the entire journey?
  12. What is the latest time I have to be at the airport?
  1. How can I check in online?

    You can check in online from 23 hours before departure. Have your booking reference or e-ticket number to hand.

  2. Why do I have to provide additional information if I am travelling to the USA and some other countries?

    Airlines are obliged, for safety reasons, to provide the US and other countries' authorities with every passenger's personal information before departure. This is done using the Advanced Passenger Information System (APIS). The transferred API details are deleted after 24 hours.

    We recommend that you provide this additional information as promptly as possible via swiss.com/apis or at web check-in.

  3. What are the check-in options for my flight?

    You have the following check-in options for your flight:

    Automated check-in
    Web check-in
    Mobile check-in
    Check-in machine at the airport
    Check-in-counter at the airport

    We will inform you about your check-in options are available during the booking process on swiss.com.

  4. How can I check in by mobile phone?

    1. Enter swiss.com in the web browser of your mobile phone.2. Click on Check-in.3. Identify yourself with your first and last names and your booking reference.4. Choose your seat.
    We will send you a link to your boarding pass by SMS or email.

  5. What is the latest check-in time before departure?

    Web and mobile check-in are possible between 23 hours and 1 hour before departure. The latest airport check-in times vary depending on the destination. You will find an overview here.

  6. I can't print my boarding pass. What should I do?

    If you are unable to print out your boarding pass, you can pick up one either at the check-in machine or the check-in desk at the airport. Please observe the check-in times.

  7. I have checked in online, but I have forgotten my boarding pass. What should I do?

    If you have forgotten your boarding pass, you can have a new one printed either at the check-in machine or at the check-in desk at the airport within the required check-in times.

  8. What is automated check-in?

    If you opt for automated check-in during the booking process at swiss.com, you will automatically be checked in approx. 20 hours before departure. We will email your boarding pass to you.

  9. How can I register for automated check-in?

    This service is available exclusively for bookings through swiss.com. You can select automated check-in when you enter your passenger details during the booking process.

  10. I opted for automated check-in, but I haven't received a boarding pass. What should I do?

    If you have not received a boarding pass or notification by email 19 hours before departure, check your spam folder. If the email really has gone astray, we suggest you use web check-in, mobile check-in or check-in at the airport.

  11. I have booked a transit flight. Will I receive the boarding passes for the entire journey?

    We will send you all the boarding passes for the entire journey by email or SMS.

  12. What is the latest time I have to be at the airport?

    If you have already checked in and are travelling without baggage, you must be at the departure gate by the time stated on your boarding pass. If you do not have a boarding pass, please note the latest check-in times for your departure airport.