Frequently asked questions

Passbook

Questions about Passbook

  1. Who can use the SWISS mobile boarding pass in Passbook?
  2. Can I use Passbook even if I haven't installed the SWISS app?
  3. I asked for my mobile boarding pass to be sent to me by email – how do I access my Passbook boarding pass?
  4. I have asked for my mobile boarding pass to be sent by SMS; how do I get it into Passbook?
  5. My mobile boarding pass is in the SWISS app; how do I get it into Passbook?
  6. When will my boarding pass appear in the lock screen?
  7. What do I have to do to prevent my boarding pass from being displayed in the lock screen?
  8. Will my boarding pass be updated in Passbook, e.g. if the departure time changes?
  9. Can I use Passbook on a different operating system from iOS 6/iOS 7?
  1. Who can use the SWISS mobile boarding pass in Passbook?

    All SWISS customers who use the Apple operating iOS 6 or higher on their iPhone can save their SWISS boarding pass in Passbook. Passbook is a standard app and pre-installed.

  2. Can I use Passbook even if I haven't installed the SWISS app?

    Anyone who chooses our mobile boarding pass can use Passbook.

  3. I asked for my mobile boarding pass to be sent to me by email – how do I access my Passbook boarding pass?

    When the email is selected on the iPhone, a bording pass symbol is displayed at the bottom of the mesage. Click on the symbol to display the Passbook boarding pass in Passbook, add it to Passbook and it will be available offline.

  4. I have asked for my mobile boarding pass to be sent by SMS; how do I get it into Passbook?

    Click on the link in the SMS to display the boarding pass. A button named "Add to Passbook" will appear right at the bottom.Click on the button to display the Passbook boarding pass. Now click on “Add” to save the boarding pass in Passbook, and it will be available offline.

  5. My mobile boarding pass is in the SWISS app; how do I get it into Passbook?

    After opening the boarding pass in the app as usual (menu item “My Flights”, then “Boarding passes” and “Active boarding passes”),a button named "Passbook" will appear at the top. Click on the button to display the Passbook boarding pass. Now click on “Add” to save the boarding pass in Passbook, and it will be available offline.

  6. When will my boarding pass appear in the lock screen?

    Your boarding pass will appear in the lock screen once you are getting closer to the departure airport before your scheduled flight.

  7. What do I have to do to prevent my boarding pass from being displayed in the lock screen?

    Boarding passes issued after 21.7 will no longer be displayed in the lock screen a maximum of 3 days after issue, and will be marked as "Expired".

    You can delete any boarding passes issued before that date from the lock screen or remove them manually. Open the Passbook app and select the boarding pass. Use the "i" symbol in the bottom right corner to turn to the back of the boarding pass. There you can use the slider to deactivate the display in the lock screen or delete any boarding passes that are no longer required.

  8. Will my boarding pass be updated in Passbook, e.g. if the departure time changes?

    Not for now; we are currently working on various solutions for this. In the meantime, we offer all passengers whose mobile phone number is saved in the reservation or their swiss.com profile our existing SMS or email service in the event of a delay or other flight irregularity.

  9. Can I use Passbook on a different operating system from iOS 6/iOS 7?

    It is possible to use it on a smartphone with a different operating system if the appropriate app is installed on the system (e.g. PassWallet on Android or Windows). In this case, the boarding pass needs to be requested by email, and can then be imported as a file attachment (.pkpass). SWISS will support you with any problems on an iPhone, but not with other operating systems.