Accessible travel

Support for passengers with disabilities

We assist passengers with disabilities at the airport and during the flight. Take care of the main preparations so we can get any obstacles out of the way for you.

Discuss your planned trip with your doctor and ask for details of the necessary preparations. Then book your flight in plenty of time (at least two days before departure) and notify our Service Center of your requirements.

Assistance at the airport
At all airports, specially trained staff is at the service of our passengers with disabilities. We offer free wheelchairs and transport vehicles with escorts for departure and arrival. We recommend passengers with disabilities to report at the check-in counter 90 minutes before latest check-in time.

We offer pre-boarding for all passengers with disabilities
Assistance on bord
On all long haul flights and on short haul flights upon request, we provide an onboard wheelchair. These wheelchairs were especially designed to fit through the aisle of the aircraft and enable passengers with disabilities to move within the aircraft.

On board, our flight attendants can help finding room to stow carry-on items as well as providing wheelchair assistance to move passengers to and from the lavatories. Flight attendants may also provide assistance with unpacking and identifying food on the meal tray. They cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.

The armrests of the seats in all our aircrafts can be removed.

Currently 5 out of 12 Airbus A330-300 are equipped with wheelchair accessible toilets. More to come.

Due to security restrictions we are unable to offer you the emergency row seats
Passengers with impaired hearing or vision
Upon request, we provide an escort service at the airport. The transport of certified assistance dogs in the cabin is free of charge. Please inform us when making your reservation that you intend to take along an assistance dog on your flight.

Please note: Many countries have strict vaccination requirements for animals. If papers or required proof is missing, the country of your destination may refuse your dog entry. Some countries have import restrictions for animals which also include assistance dogs.
Medical care form (SAF/MEDIF)
Depending on the degree of impairment, we may require a medical care form (SAF/MEDIF)

The SAF/MEDIF is required:
In case of an acute illness or accident
After surgery
If a stretcher or oxygen is required
For passengers requiring the help of a companion due to health condition. Services from our flight attendants on board are limited.

Please request the form when making your reservation or download the SAF/MEDIF form (PDF). For group trips of passengers with disabilities, please complete the group form (PDF). Send it at least 3 working days before your departure to the SWISS Medical Services (fax number +41 58 584 68 45)

For passengers with a chronic and stable disease and who are used to travel, we also provide a Frequent Travelers Medical Card (FREMEC) to spare you from completing the SAF/MEDIF form for every flight.

For more information on SAF/MEDIF and FREMEC, please contact the SWISS Medical Services: medicalservices@swiss.com.

US regulation on non-discrimination on the basis of disability

At SWISS, this regulation applies for all flights that start or end at a US airport. The exact wording of this regulation is available on request at the airports from which we serve the USA.

A copy of the regulation is also available by the following means from the US Department of Transportation:

  • By phone in the USA using the toll-free hotline for air passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By phone from the Aviation Consumer Protection Division on 202-366-2220 (voice) or 202-366-0511 (TTY)
  • In writing from the Air Consumer Protection DivisionC-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, USA
  • Through the website of the Aviation Consumer Protection Division

Discuss your planned trip with your doctor and ask for details of the necessary preparations. Then book your flight in plenty of time (at least two days before departure) and notify our Service Center of your requirements.

Assistance at the airport
At all airports, specially trained staff is at the service of our passengers with disabilities. We offer free wheelchairs and transport vehicles with escorts for departure and arrival. We recommend passengers with disabilities to report at the check-in counter 90 minutes before latest check-in time.

We offer pre-boarding for all passengers with disabilities
Assistance on bord
On all long haul flights and on short haul flights upon request, we provide an onboard wheelchair. These wheelchairs were especially designed to fit through the aisle of the aircraft and enable passengers with disabilities to move within the aircraft.

On board, our flight attendants can help finding room to stow carry-on items as well as providing wheelchair assistance to move passengers to and from the lavatories. Flight attendants may also provide assistance with unpacking and identifying food on the meal tray. They cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.

Currently 5 out of 12 Airbus A330-300 are equipped with wheelchair accessible toilets. More to come.

Some armrests of the seats in all our aircrafts can be removed.
Passengers with impaired hearing or vision
Upon request, we provide an escort service at the airport. The transport of certified assistance dogs in the cabin is free of charge. For flight segments scheduled to take eight hours or more, we request the passenger to please give at least 48 hours advance notice of transportation with a service animal.

Please note: Many countries have strict vaccination requirements for animals. If papers or required proof is missing, the country of your destination may refuse your dog entry. Some countries have import restrictions for animals which also include assistance dogs.
Medical care form (SAF/MEDIF)
Depending on the degree of impairment, we may require a medical certificate:

the passenger is travelling on a stretcher.
the passenger needs medical oxygen during the flight (Portable Oxygen Concentrators (POCs).
the passenger has a medical condition that creates reasonable doubt that she/he can complete the flight safely without requiring extraordinary medical assistance during the flight.
the passenger has a communicable disease or infection that poses a direct threat to the health and safety of other passengers.

For passengers with a chronic and stable disease and who are used to travel, we also provide a Frequent Travelers Medical Card (FREMEC) to spare you from completing the SAF/MEDIF form for every flight.

For more information on medical certificate and FREMEC, please contact the SWISS Medical Services: medicalservices@swiss.com

US regulation on non-discrimination on the basis of disability

At SWISS, this regulation applies for all flights that start or end at a US airport. The exact wording of this regulation is available on request at the airports from which we serve the USA.

A copy of the regulation is also available by the following means from the US Department of Transportation:

  • By phone in the USA using the toll-free hotline for air passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By phone from the Aviation Consumer Protection Division on 202-366-2220 (voice) or 202-366-0511 (TTY)
  • In writing from the Air Consumer Protection DivisionC-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, USA
  • Through the website of the Aviation Consumer Protection Division