Baggage pick-up service

Just hand over your bags at your home or hotel and collect them again at your final air destination.

Flying SWISS from Zurich? Then why not have your bags conveniently collected for you from your home or your hotel? SWISS has teamed up with Swissport to offer this new service – which is available immediately – to its customers in Switzerland.

How it works

The new baggage pick-up service will be offered as an option in the confirmation you receive whenever you book a flight on swiss.com. You can also order our baggage pick-up service at any time thereafter by using the following link:

Baggage pick-up service

Your baggage will be collected from your home or hotel by a transport company on our behalf. Please note:

  • Our baggage pick-up service is only available to customers travelling on a SWISS or Edelweiss flight from Zurich which is operated by SWISS/ Edelweiss (i.e. it is not available for codeshare flights operated by the partner airline).
  • The service must be booked between 6 and 12 hours before departure, depending on pick-up region.
  • You do not have to be personally present when your baggage is collected. But the relevant travel documents (including passport or identification card) will need to be shown to the person(s) doing so.
  • The rates specified below are for up to two pieces of baggage. Each additional piece will be subject to a CHF 15 surcharge.
  • Payment can be made by credit card (VISA or Mastercard).
  • The usual provisions regarding free baggage allowance and excess baggage apply.
  • Baggage will be weighed at the airport. If applicable, any excess baggage fees must be paid at the regular excess baggage counter. Passengers will be informed by text message or contacted by telephone regarding any payment required on their arrival at airport.
  • Individual bags weighing more than 32 kilos cannot be accepted.

Pick-up times

Depending on region, baggage will be picked up at the following times:

  • Greater Zurich, Lake Zurich and Zug: 3-5 hours before departure
  • Within a radius of 70 km from Zurich Airport: 5-7 hours before departure
  • Rest of Switzerland and Liechtenstein: 8-10 hours before departure

Rates

The applicable rate for all of Switzerland is CHF 69 for two pieces baggage.