Article 03

Tickets

3.1 General

3.1.1 We will provide carriage only to the Passenger named in the Ticket, to which end you may be required to produce appropriate identification.

3.1.2 Tickets are not transferable: only you yourself can use your Ticket for the flight concerned.

3.1.3 Some Tickets are sold at discounted fares which may be partially or completely non-refundable.

3.1.4 If you have a non-refundable Ticket (para. 3.1.3) which is completely unused and you are prevented from travelling by Force Majeure, we will issue you with a credit for the non-refundable part of the fare to be used for future travel on our services, as long as you advise us promptly of such Force Majeure and provide evidence of the same. We will, however, deduct a reasonable administration fee from this credit amount.

3.1.5 The Ticket is and remains the property of the issuing Carrier at all times.

3.1.6 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or has been altered by any party other than ourselves or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.

3.1.7 Should your Ticket (or part thereof) be lost or mutilated, or should it not contain the Passenger Coupon and all unused Flight Coupons, we will, at your request, replace the Ticket or part thereof by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and provided you sign a written agreement to reimburse us for any costs up to the value of the original ticket which are incurred by us or another Carrier through misuse of the original Ticket. We may charge a reasonable administration fee for the issuance of a new ticket. We will not claim reimbursement nor an administration fee from you for any such costs which result from our own negligence.

3.1.8 If the evidence required in 3.1.7 is not available or you do not sign such an agreement, we may, before we issue the new Ticket, require you to pay up to the Ticket price for a refundable replacement Ticket. If, upon finding the original Ticket before the expiry of its validity, you present it to us, you will then get a refund.

3.1.9 A Ticket is a valuable document, and you should take appropriate measures to keep it safe and ensure that it is not lost or stolen.

3.2 Period of Validity

3.2.1 The validity of the Ticket can be restricted in the Ticket itself, in these Conditions of Carriage or by the Tariff applicable. If no such restrictions are provided, the Ticket will be valid for a year from its date of issue or for a year from the date of first travel as stated on the Ticket, provided you perform this first travel within a year of the Ticket's issue.

3.2.2 If you are prevented from starting your travel within the period of the Ticket's validity because we were unable to confirm your reservation at the time you made it, we will extend the validity of the Ticket or, alternatively, you may demand a refund in accordance with Article 10.

3.2.3 If, after starting your travel, you are prevented from travelling within the period of the Ticket's validity owing to illness, we will extend the Ticket's period of validity until the date when you become fit to travel again or until our first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare was originally paid. Such illness must be attested to by a medical certificate. If the flight coupons remaining in the Ticket (or, in the case of an Electronic Ticket, the Electronic Coupon) involve one or more Stopovers, we will extend the validity of the Ticket for up to three months from the date shown on the medical certificate provided. In such circumstances, we will similarly extend the period of validity of any further Tickets held by your accompanying immediate family.

3.2.4 In the event of death of a Passenger en route, we will extend the validity of the Tickets of any persons accompanying the deceased, and will also waive any minimum stay requirements on such Tickets. In the event of a death in the immediate family of a Passenger who has commenced travel, we will similarly modify the validity of the Passenger's Tickets and that of any of their immediate family who are accompanying them. We will ask you, however, to provide a valid death certificate in such cases. In all such cases, we will extend the validity of such Tickets by a maximum of forty-five (45) Days from the date of the death.

3.3 Coupon sequence and use

3.3.1 Your Ticket is valid only for the transportation shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff, and forms an integral part of our contractual agreement with you. The fare is only valid if all the flights are fully flown in the booked sequence. Otherwise the fare will be recalculated based on the actual flight routing.

3.3.2 Should you wish to change any aspect of your transportation, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation owing to Force Majeure, you must contact us as soon as is practical. We will then make every reasonable effort to transport you to your next Stopover or your final destination under the contractual conditions originally agreed.

3.3.3 Should you change your transportation without our agreement, we will calculate the correct fare for your actual travel. You will then have to pay any difference between the fare you have paid and the total fare applicable for your revised transportation. If the new fare is lower, we will refund the difference. Please note, however, that any unused Coupons will lose their value.

3.3.4 Please be aware that, while some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (by not flying the first segment) or reversing your direction of travel, can result in a higher fare. In addition, some fares are valid only on the dates and for the flights shown on the Ticket: they may not be changeable at all, or only upon payment of an additional fee.

3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and on the flight for which your seat has been reserved. In the case of Tickets originally issued without a reservation being specified, the seat may be reserved later, depending on the Tariff concerned and the seating availability on the flight requested.

3.3.6 Please note that, should you not show up for a flight without advising us in advance, we may cancel any reservations you have for your return or onward flights.

3.4 Break of journey

You may only break your journey at a scheduled stopping place and only if this has been agreed with us before you begin your air journey and is thus appropriately reflected in your Ticket.

If you hold a normal-fare Ticket, you may arrange to break your journey at any scheduled stopping place during your ticket's period of validity, provided this is permitted by the local regulations and our timetable.If you are travelling on a special-fare Ticket, certain restrictions limiting or precluding Stopovers may apply.

3.5 Name and address of carrier

Our name may be abbreviated to our Designator Code (or otherwise) in the Ticket. Our address can be found in these Conditions of Carriage.