Article 09

Schedules, delays and cancellation of flights

9.1 Schedules

9.1.1 The flight times shown in timetables may change between the date of their publication and the date you actually travel. We cannot guarantee these times to you, and they do not form part of your contractual agreement with us.

9.1.2 Before we accept your reservation, we will notify you of the scheduled flight time in effect at the time, and will show this on your Ticket. We may, however, need to change our scheduled flight time after your Ticket has been issued. If you provide us with a contact address, we will endeavour to notify you of any such changes. Should we make a significant change to the scheduled flight time after you have purchased your Ticket, the new time is not acceptable to you and we are unable to book you on an alternative flight which is more acceptable to you, you will be entitled to a refund in accordance with 10.2 below.

9.2 Cancellations, reroutings and delays

9.2.1 We will take all necessary steps to carry you and your baggage punctually. To avoid flight cancellations we may, in exceptional circumstances, arrange for a flight to be operated on our behalf by an alternative Carrier and/or aircraft.

9.2.2 Unless specified otherwise in the Convention, if we cancel a flight, fail to operate a flight reasonably according to schedule, fail to land at your final or Stopover destination or cause you to miss an onward flight for which you hold a confirmed reservation, we shall, at your option:

  • a. Carry you on another of our scheduled services on which space is available without additional charge and, where necessary, with an extension of the validity of your Ticket; or

  • b. Reimburse you the price of the coupon or the coupons not used by you with a Miscellaneous Charges Order, MCO; or

  • c. Refund the corresponding fare in accordance with the provisions of 10.2 below

  • d. If it is not possible to carry you to the destination shown on your Ticket within a reasonable period of time using our own services and if you do not wish a refund, we may use the services of another carrier chosen by us to bring you to the destination

9.2.3 Unless otherwise specified by the Convention, should any of the events specified in 9.2.1 above occur, the options outlined in Article 9.2.2 are the sole and exclusive options available to you and we shall have no further liability towards you.

9.2.4 If, owing to overbooking, we are unable to provide a seat for you on a flight for which you hold a confirmed reservation, we will provide denied boarding compensation in accordance with the applicable law and our own denied boarding regulations (see Article 16).