| Details |
| Job title |
Specialist Regulations & Procedures |
| Where |
Kloten, Zurich |
| The position belongs to a team of 4 persons responsible for developing and maintaining reservation procedures, ticketing policies and processes. Rules and regulations are permanentely observed and defined according to industry standards. We support business needs in that respect and are involved in technical and system enhancement projects mainly managed by the IT department. We provide online policies and procedures manual to our worldwide markets and communicate regularly by other information means. We generally deal with internal customers. In this position you report to the Head of Sales Policies & Procedures in the Marketing & Strategy Department. |
| Duties |
- Initiating projects to facilitate user functionalities and sales processes
- Develop and achieve structured regulations and procedures (reservation system procedures linked to operational processes)
- Evaluate enhancements and savings in respect of sales regulations and procedures
- Incorporate industry regulated reservation rules and standards
- Responsible for managing the online "Passenger Regulations Manual"
- Provide sales organisation worldwide with instructions and user manuals for new products
- Secure and control adherence of passenger sales regulations and procedures as defined
- Coordinate communication in all relevant information channels
- User support connected to own published rules and procedures
- Regular participation in system development projects according to business/user needs
|
| Requirements |
- Global thinking
- Ability to work under pressure
- Ability to identify process development needs
- Ability to work independently
- Negotiation and communication skills
- Commitment and trustworthiness
- Good knowledge in airline systems (axsRes, FQT, web based applications)
- Good knowledge in MS-office applications
- Extended SWISS product, reservation and ticketing know how
- Travel industry know how and experience
- German and English written and spoken
- Ability to participate in projects
- Team-oriented, open-minded
- Readiness to bring new processes forward
|
| Department |
Sales Policies & Procedures |
| Date |
Entry date: January 1, 2009
Deadline for applications: November 14, 2008 |
| Contact |
For information
Sales Policies & Procedures
Heidi Wuhrmann
Tel: +41 44 564 62 24
Human Resources
Ruth Hofer
Tel: +41 44 564 22 31
Application to
Swiss International Air Lines Ltd
Human Resources Service Line
Michael Baumann
P O Box / ZRHLX/DHSL/MICB
8058 Zurich-Airport
Switzerland
HRRecruitment.zrh@swiss.com
Application
Please send your written application including photo and salary requirements in german or english to the contact person mentioned above.
Please make sure that your attachments are not bigger than 5 MB. |
