What we offer and what is important to us

Our multi-talented Human Resources Team exists solely for our employees. The people in HR support the line managers: recruiting new staff, efficient personnel administration, running a precise payroll and tasks on every aspect of our employees’ health and well-being. We evaluate our employees’ development requirements, and plan and implement the appropriate measures.

Medical Services offer unique services in aviation, travel and industrial medicine. Our medical practitioners, practice and administration assistants deal mainly with the regular health checks required for flight deck and cabin crew, as well as advising all members of staff on health/medical issues associated with their line of profession. SWISS Medical Services also operates a public immunisation centre and offers advice on various medical issues associated with travelling.

As the service centre and conscience at SWISS, the office and various departments of the General Counsel offer support in the fields of law, internal audit, risk management and compliance, and are responsible for SWISS’s position in the areas of politics and the environment. We also make sure that the rules of the game are observed, and safeguard the content and formal quality of decision-making processes.

Fields of activity

• Business Units 
• Shared Services
• People Development & Training
• Medical Services
• Legal Department
• Internal Audit
• General Secretariat
• Risk Management and Compliance
  

Interlinking with other SWISS divisions

Due to the variety of our tasks, we work closely with the various divisions and departments at SWISS.

External Affairs

is a service and competence centre covering a wide array of activities:

• Aeropolitical Affairs represents SWISS' interests in contact with national and international authorities and organisations, and ensures that the company observes all aeropolitical and other legal guidelines and regulations. In addition, Aeropolitical Affairs is also responsible for planning and drawing up official guidelines and statements on behalf of SWISS relating to proposed bills, this at both national and international level.
• Public Affairs is integrated within a far-reaching network of associations representing SWISS' interests in dealings with the Swiss government and other national administrative bodies. Public Affairs identifies both important political trends and developments, and also provides our company with support concerning political matters.
• Environmental Affairs ensures that each individual corporate activity fully respects environmental concerns and sustainability issues. Environmental Affairs monitors the developments within its departments, and is also responsible for presenting proposals regarding various topics and concerns to the management.
• External Relations and Global Alliances evaluates and coordinates alliance projects, also negotiating and executing all trade agreements (interline agreements, special share agreements and codesharing agreements). The organisation coordinates all regulatory aspects related to mutual inter-country air traffic control agreements with the Swiss authorities (Federal Office of Civil Aviation, or FOCA) and their foreign counterparts, simultaneously participating in negotiations on transport laws. 

What we offer and what is important to us

Corporate communications are the main interface between SWISS and the public, and between SWISS and its employees.

Internal communications: ensure consistent and appropriate employee communications. At the heart is information on the company’s aims, strategic decisions and projects, the general course of business and important industry trends.

External communications: ensure continuous, target group-specific information to the outside, from media releases to press trips. Targeted PR helps to increase the company’s name and its products, and reinforces trust with various representatives and customers.

Corporate publishing: produces the high quality in-flight publications SWISS Magazine (published 10 times a year) and SWISS Universe (4 issues for Business Class long-haul). These publications have received several international awards.

Fields of activity

• Internal Communications
• Media Relations
• Corporate publishing 

Interlinking with other SWISS divisions

As an interlinking interface, corporate communications is in contact with almost all divisions.

What we offer and what is important to us

4600 employees on the ground and in the air, nationally and internationally, work around the clock to make sure that SWISS flight operations are safe, on time and comfortable. This means that our team is responsible for the control and smooth execution of all processes. We continue to plan the shifts of our flying crews. Our excellent service on-board and on the ground helps to ensure that our passengers enjoy a memorable experience.

Fields of activity

• Cabin Crew 
• Flight Operations
• Ground Services
• Operations Planning
• Operations Safety Assurance
• Operations Steering

Interlinking with other SWISS divisions

Operations & Strategy is responsible, together with other internal and external centres, for the entire product chain, from check-in to baggage retrieval at the destination airport.

What we offer and what is important to us

We create appealing offers for our customers with international flight connections, and are continuing to develop our hub in Zurich and the aircraft fleet.  We are also responsible for the continuous development of SWISS’s worldwide sales and marketing strategy. Our team controls the capacities and ticket prices, focusing on achieving a high level of cost efficiency and maximum customer benefits. We work together with around 100 other airlines, and are a member of the Star Alliance organisation. We negotiate the necessary traffic law framework that enables us to fly our schedule. We ask ‘why not’ – not ‘why’. Our sales team maintains contacts with private, company and travel agency passengers in Switzerland and all over the world to secure customer loyalty.
Our Corporate Development team also prepares decision-making principles for the strategic development of the company, and the ‘Kaizen’ team supports every department in the company with the continuous improvement of various processes. 

Fields of activity

• Network & Fleet Development
• Business Development
• Corporate Development

Interlinking with other SWISS divisions

In order to achieve flexibility and fast reactions on the market, we work closely with all our SWISS colleagues.

What we offer and what is important to us

Our employees are responsible for the worldwide positioning of the SWISS brand. They create our brand appearance, for instance with traditional advertising campaigns or online activities. They also maintain and develop the world’s biggest customer loyalty programme. The development of the product and service on the ground and in the air is also integrated in our division. The strategic division analyses the business processes, provides solutions to problems and creates lasting competitive advantages for SWISS. Service and customer orientation are the key consideration right from the beginning, when the customer makes the booking through our Call Centre or our online portal SWISS.COM

Fields of activity

• Procurement Inflight & Marketing
• Marketing
  
• Direct Sales & Services
  
• Product Development & Management
• Sales & Marketing Switzerland
• Sales & Marketing Europe
• Sales & Marketing Intercontinental Markets
• Revenue Management Pricing & Distribution
• 
  

Interlinking with other SWISS divisions

SWISS wants to differentiate itself from other airlines by providing tailor-made services and individual customer contact management on-board and on the ground. To achieve this, we are in regular dialogue with our employees and customers. 

What we offer and what is important to us

Our portfolio includes the planning, analysis and reporting on the financial position of SWISS. This area includes the entire planning process, the handling of all financial transactions, monthly controlling and the reports on the company’s financial success, its risk management and liquidity for the information of the management. We also support the management in all business-related matters, projects and measures.

Furthermore, we evaluate its investments and disinvestments, coordinate all the subsidiaries’ financial activities, and perform the fulfilment obligation in accordance with the valid IFRS, tax and commercial requirements.

Procurement provides both the strategic and the operational purchasing process. All the processes for product definition, requirement planning, tendering, contract negotiations and material call-offs right through to monitoring deliveries and payments are carried out together with the line organisations. The proportions of goods and services procured by third parties makes up more than 70% of SWISS's overall costs.

Information technology bears the strategic and operational responsibility for SWISS IT. This includes topics such as security aspects, projects, organisation and processes, as well as policies and guidelines. Furthermore, IT also secures services and support functions. IT operations are provided entirely by third parties.

Areas of activity of the division

• Business Units 
• Shared Services
• People Development & Training
• Medical Services
• Legal Department
• Internal Audit
• General Secretariat
• Risk Management and Compliance
  

Interlinking with other SWISS divisions

Due to the variety of our tasks, we work closely with the various divisions and departments at SWISS.

What we offer and what is important to us

Swiss WorldCargo is based at Zurich airport. As a high-performance logistics company for airport-to-airport cargo, we focus on our niche strategy and niche products. Swiss WorldCargo has an airline network with over 150 destinations in more than 80 countries.

Most of these destinations are within Europe. Our main markets are Switzerland, Germany, France, Italy, Great Britain, Japan, Singapore and the USA.

We complement our network with daily HGV connections between the main destinations. Swiss WorldCargo transports some 8000 tonnes of freight by road every month.

Interlinking with other SWISS divisions

Company-wide interfaces result in numerous areas for cooperation for Swiss WorldCargo, for instance the divisions Strategy, Network, Revenue Management, Operations/Hub Control, IT, Controlling, Human Resources, Sales/Station Management, Corporate Communication, PR and Marketing.

What we offer and what is important to us

With our highly qualified specialists, we offer excellent products and exemplary quality support for various aircraft types in Switzerland, Europe and the whole world. We minimise the time aircraft spend on the ground, and carry out the detailed resource planning and continuing maintenance. We offer our services with individual maintenance services to third parties.

Fields of activity

• Quality Assurance
• Continuing Airworthiness
  
• Engineering & Planning
  
• Commercial & Logistics
  
• Maintenance

Interlinking with other SWISS divisions

Flight Operations is the main interface with the Technical division. The Technical division ensures that Operations & Strategy have reliable, airworthy aircraft to fly every day. Other internal interfaces are Finance, the Network and IT. Externally, we communicate primarily with airport operators and the various service providers involved with aircraft maintenance.