Complaints and compliments 
Customer Service 

Dear Guests,

We commit all of our time and attention to you, our guest.
Our service policy is dedicated to your security, comfort and peace of mind. Should we fail in this endeavour or if you have any suggestions or feedback, we invite you to send us your comments.
Please be advised that our customer service team focuses on responding to issues related to your past travel experience.

For future travel or an existing booking please call our Service Center or fill out one of the pre-flight enquiries.
For ticket refunds please fill out our refund form.

Please double-check your entries before sending the form.

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