What can be done if a luggage item is lost?

Within the first five days
In case of a misdirected bag, the Lost & Found office at your airport of arrival is responsible for the tracing process for the first five days. It is therefore important that you report the loss immediately after arriving at the airport. The majority of misdirected luggage is located within 24 hours.

After a period of five days
In the rare cases when missing luggage is not found within the first five days, a second, more detailed, tracing process begins. For this reason, we ask you to provide us with as many details about the luggage item as possible, as well as a description of the contents when you first file your Property Irregularity Report.

If you have not received a positive answer after five days, please fill in the attached Baggage Inventory Form and send it to:

SWISS Central Baggage Tracing Office
Flughafen Bern-Belp
CH-3123 Bern-Belp
Tel: +41 58 582 50 60
Fax: +41 31 960 21 47
E-Mail: lostandfound@swiss.com

Opening hours
Mon - Fri: 9 a.m. - 12 a.m. and 1 p.m. until 5 p.m.
Saturday and Sunday: closed

During the first five days the respective staff at your airport of arrival is responsible for the tracing. When you first report the loss of your luggage, you will receive a Property Irregularity Report with the contact details of the SWISS Lost and Found office or our local representation and a file reference number. This number allows you to view your file and track the status of the search in realtime when clicking here.