Technical problems

Please double-check your entries before sending the form.

Select different topic in the list below:

General information

																			
																			Salutation
																			
																			*
																			
																			First name
																			
																			*
																			
																			Last name
																			
																			*
																			
																			E-mail
																			
																			*
																			
																			Miles & More card no.

Problem information

																		Please provide as much information as possible. This will help us in tracing and solving the problem more quickly
																		
																			Problem area
																			
																			*
																			
																			Date of occurrence
																			
																			Time of occurrence
																			
																			Error message (Please advise us which error message was shown exactly - max- 255 characters)
																			
																			Problem description/ feedback (Please give us as much information as possible about what action you tried to perform)
																			
																			*

Booking Information

																		Please give us as much information as possible:
																		
																			Flight numbers:
																		
																			Leg 1
																			
																			Leg 2
																			
																			Leg 3
																			
																			Leg 4
																			
																			Departure airport
																			
																			Arrival airport
																			
																			Departure date
																			
																			Return date
																			
																			Number/Type of passengers (adult, children)
																			
																			If the booking process was finalised, please enter the reservation number: (The reservation number is a combination of 6 digits)
																			
																			Reservation number
																			
																			For problems with online bookings, please advise during which step of the booking process you encountered the problem: (You find the step at the top of the page, e.g. Travel dates, Flight connections, etc)
																			
																			Step of booking process

Technical Data

Platform:

The technical data of your browser and platform are detected automatically.

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