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Technical problems
Please double-check your entries before sending the form.
Select different topic in the list below:
Existing reservation
General cargo enquiry
Excess baggage
Feedback Management
Damaged baggage
Missing Baggage
SWISS website support
General request
General information
Salutation
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Mr
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Ms
First name
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Last name
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E-mail
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Problem information
Please provide as much information as possible. This will help us in tracing and solving the problem more quickly
Problem area
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Arrival time request
Departure time request
Downloadable timetable for Palm
Downloadable timetable for PC
My profile
Online booking via homepage
Online booking via navigation
Online booking via special offers page
Online timetable
SMS Message
Web Check-in
Date of occurrence
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Time of occurrence
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21:00 - 22:00
22:00 - 23:00
23:00 - 24:00
Error message (Please advise us which error message was shown exactly - max- 255 characters)
Problem description/ feedback (Please give us as much information as possible about what action you tried to perform)
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Booking Information
Please give us as much information as possible:
Flight numbers:
Leg 1
Leg 2
Leg 3
Leg 4
Departure airport
Arrival airport
Departure date
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month
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2009
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Return date
day
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month
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Aug
Sep
Oct
Nov
Dec
2009
2008
2010
Number/Type of passengers (adult, children)
If the booking process was finalised, please enter the reservation number: (The reservation number is a combination of 6 digits)
Reservation number
For problems with online bookings, please advise during which step of the booking process you encountered the problem: (You find the step at the top of the page, e.g. Travel dates, Flight connections, etc)
Step of booking process
Technical Data
Web Browser:
Platform:
The technical data of your browser and platform are detected automatically.
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