Contacts
Web check in support
If you require Web Check-In support and you have difficulties to issue your boarding pass, you may check-in by calling the support phone number of your departing station listed in the table below.
City
Phone number
Opening Hours (Local Time)
Amsterdam
Please contact the ground staff at the airport.
Athens
+30 210 353 03 82
04:30-17:30
Bangkok
+66 2 654 6868
Mon.-Fri. 08:30-17:30
Barcelona
+34 932 983 925
05:15-21:00
Basel
+41 848 555 100
Sun.-Fri. 04:30-19:30
Sat. 04:30-18:30
Berlin
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Birmingham
+44 121 767 8712
06:30-09:30, 11:00-14:00, 16:00-19:00
Boston
+1-877 370 0139
24 Hours
Brussels
Please contact the ground staff at the airport.
Bucharest
+40 722 311 416
08:00-19:30
Budapest
+36 1 296 5671
09:00-18:00
Cairo
+20 226 52 512
09:00-16:30
Copenhagen
Please contact the ground staff at the airport.
Chicago
+1-877 370 0139
24 Hours
Dar es Salaam
+255 757 242 243
Mon.Wed.Thu.Fri. 14:00-22:30
Sat 16:00-22:30
Delhi
+91 11 2565 6351-54
02:30-04:00, 18:00-23:00
Dubai
+971 4 216 2325
18:30-03:00
Dublin
Please contact the ground staff at the airport.
Düsseldorf
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Florence
+39 055 3061 657
10:30-12:00, 15:00-16:00
Frankfurt
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Geneva
From Switzerland:
0 848 555 100
or:
+41 848 555 100
05:15-23:00
Hamburg
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Hanover
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Istanbul
+90 212 465 57 32-33
Daily 11:00-17:30
Johannesburg
0860 999 444
+27 11 928 8595
08:00-20:00
Lisbon
+351 918 08 59
10:00-14:45
London City
+44 20 7646 0779
Mon.-Fri. 05:30-21:00
Sat. 05:30-12:30
Sun. 11:00-21:00
London Heathrow
+44 20 8754 8595
04:30-20:30
Los Angeles
+1-877 370 0139
24 Hours
Lugano
+41 91 610 1282
06:30-18:30
Luxembourg
Please contact the ground staff at the airport.
Lyon
Please contact the ground staff at the airport.
Madrid
+ 34 91 110 20 55
07:30-20:15
Malaga
+34 952 04 8180
Mon.-Fri. 10:45-16:00
Sat. 10:45-18:00
Sun. 09:45-18:00
Manchester
Please contact the ground staff at the airport.
Miami
+1-877 370 0139
24 Hours
Milan
+39 02 74 86 73 11
06:00-20:00
Montreal
+1 514 636 4800
10:00-18:00
Moscow
+7 495 787 16 80
Daily 04:30-09:00
Mon.-Fri. 15:00-18:30
Sat.-Sun. 12:30-15:00 + 16:30–18:30
Mumbai (Bombay)
+91 22 6685 9055
09:30 - 04:00 (following day)
Munich
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Muscat
+968 24519 983
18:00 - 24:00
Nairobi
+254 20 827 607
17:00-24:00
New York / Newark
+1-877 370 0139
24 Hours
New York / JFK
+1-877 370 0139
24 Hours
Nice
Please contact the ground staff at the airport.
Nuremberg
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Oslo
Please contact the ground staff at the airport.
Palma de Mallorca
+34 971 789 100
Mon.-Fri. 14:30-18:30
Sat. 09:00-12:30 + 16:00-20:00
Sun. 07:30-10:00 + 16:00-20:00
Paris
+33 1 48 16 50 30
05:30-11:15, 13:00-20:15
Porto
Please contact the ground staff at the airport.
Prague
+420 220 113 840
or 134
08:00-19:00
Rome
+39 06 6501 1079
05:00-20:30
San Francisco
+1-877 370 0139
24 Hours
Sao Paulo
+55 11 2445 25 35
14:30-19:00
Shanghai
+86 4008 820 880
09:00-19:00
Stockholm
Please contact the ground staff at the airport.
St Petersburg
Please contact the ground staff at the airport.
Stuttgart
+49 (0) 69 86 799 699
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Tel Aviv
052 343 36 35
12:00-16:00, 02:00-05:30
Valencia
+34 96 152 23 73
11:30-14:00
Venice
+39 041 5415006
08:00-17:00
Vienna
0810 1025 6060 (local number)
Mon.-Fri. 07:30-22:00
Sat.-Sun. 10:30-19:00
Warsaw
+48 22 650 45 25
Zurich
From Switzerland:
0 848 555 100
or:
+41 848 555 100
05:15-23:00