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FREQUENTLY ASKED QUESTIONS

Here you find accurate answers to frequently asked questions

 

Bookings

  • E-ticket (electronic ticket)
  • Refund of any ticket
  • Rebookings online
  • Change of name, misspelling
 
  • All questions about this subject

Flight information

  • Compensation for delays
  • Flight cancellation for technical reason
  • Codeshare flight
  • Timetable download
 
  • All questions about this subject

Preparing your trip

  • Incomplete travel documents
  • Requesting a wheelchair
 
  • All questions about this subject

Check-in

  • Passengers eligible for Web Check-in
  • Online Check-in time
  • Web Check-in and seat assignment
 
  • All questions about this subject

Baggage

  • Damaged Luggage
  • Checked baggage allowance
  • Hand-luggage limitations
  • Bike as checked baggage
  • Dangerous objects
 
  • All questions about this subject

In the air

  • Laptop and Notebook
  • Electronic devices
  • Duty-free sales on board
  • Seat pitch on SWISS flights
 
  • All questions about this subject

At the airport

  • Additional airport tax
  • Check-in time
  • Security check
 
  • All questions about this subject

Special requirements

  • Making a booking for an infant
  • Child travelling alone
  • Special menu
 
  • All questions about this subject

Help & contact

  • Ticket refund
  • SWISS worldwide contacts
  • Customer Relations
  • Confirmation email not received
  • Rebooking tickets
 
  • All questions about this subject

Various

  • Become Swiss Golf Traveller member
  • Job offers
  • Miles & More
  • Newsletter
 
  • All questions about this subject