HELP/FAQ
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FREQUENTLY ASKED QUESTIONS
Here you find accurate answers to frequently asked questions
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Why is there such a big difference in fare price within the same class on the same flight?
How to book a flight for my pet?
Can I book a SWISS flight online for my infant (under two years of age) with no seat or for my child (from two up to eleven years of age)?
What is an E-Ticket (Electronic ticket?)
Your flight is booked, as usual, either online, by phone, at one of the SWISS airport offices or through your travel agent. Instead of your ticket being printed on paper, it will be saved electronically in our reservation system. A passenger receipt is sent to you either by fax or email. The obvious advantage of an electronic ticket is that it can’t be forgotten, lost, or stolen. To check-in, simply show your passport, ID, credit card, or Miles & More card at the normal counter or you can make use of the self service machines.
More details
Etix, Flugschein, elektronisch, elektronischer, elektronisches, ticket, Ticket, E-Ticket, enregistrement, électronique, billet, E-Ticket, E-ticket, guichet, borne, comptoir, Etix, electronic, electronic ticket, ticket, E-Ticket, checkin, check-in, biglietto aereo, elettronico, elettronici, ticket, Ticket, biglietto, biglietti, registrazione, registrarsi
Last update 9/24/2009
Is it possible to make provisional bookings online? (options)
Are low fares subject to certain conditions?
Why is the fare I paid for my ticket sometimes considerably higher than the applicable price for the same flight a couple of weeks later?
Why is it not possible to cancel any ticket and be refunded my money?
Why can’t I have a ticket issued in my name transferred to someone else?
Why do I have to pay a fee when I report that my paper ticket has been lost?
How do I accept the online general terms and conditions?
How do I make a group booking?
Are children's fares also subject to the Service Fee?
Why does SWISS not charge the Service Fee for Last Minute Offers and bookings in the lowest booking category (E) in Europe, which are booked over swiss.com?
Can I rebook a reservation via the website?
I am looking to get a particular fare for a certain destination. Every time I am trying to confirm the chosen fare, the error message "Unfortunately an error occurred while calculating the fare..." is appearing. How can I proceed without getting this error message and complete the booking?
When I attempt to conclude a booking, or go to the "Passenger Data" page, nothing happens and no booking is possible. Why does this happen? What can I do?
Does SWISS issue receipts to claim expenses and for income tax purposes?
The name on the ticket is misspelled. How can I correct it?
