FREQUENTLY ASKED QUESTIONS

Here you find accurate answers to frequently asked questions

Bookings

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Why is there such a big difference in fare price within the same class on the same flight?
How to book a flight for my pet?
Can I book a SWISS flight online for my infant (under two years of age) with no seat or for my child (from two up to eleven years of age)?
What is an E-Ticket (Electronic ticket?)
Is it possible to make provisional bookings online? (options)
Are low fares subject to certain conditions?
Why is the fare I paid for my ticket sometimes considerably higher than the applicable price for the same flight a couple of weeks later?
Why is it not possible to cancel any ticket and be refunded my money?
Why can’t I have a ticket issued in my name transferred to someone else?
Why do I have to pay a fee when I report that my paper ticket has been lost?
How do I accept the online general terms and conditions?
How do I make a group booking?
Are children's fares also subject to the Service Fee?
Why does SWISS not charge the Service Fee for Last Minute Offers and bookings in the lowest booking category (E) in Europe, which are booked over swiss.com?
Can I rebook a reservation via the website?
I am looking to get a particular fare for a certain destination. Every time I am trying to confirm the chosen fare, the error message "Unfortunately an error occurred while calculating the fare..." is appearing. How can I proceed without getting this error message and complete the booking?
When I attempt to conclude a booking, or go to the "Passenger Data" page, nothing happens and no booking is possible. Why does this happen? What can I do?
Does SWISS issue receipts to claim expenses and for income tax purposes?
The name on the ticket is misspelled. How can I correct it?
It is not possible to change the name on a ticket after a booking has been made (see Article 3.1.2 of the Conditions of Carriage. Therefore, please ensure when making a booking through swiss.com that the passenger's name is spelled exactly as it appears in the passport. If you later discover an error in this regard, please contact your nearest SWISS Service Center as soon as possible. We will be glad to help you avoid any difficulties at check-in as a result of this error. Please note that any changes are free of charge up to 24 hours after the booking has been concluded. Name changes made outside the period of goodwill will incur a processing fee of CHF 50.
Last update 9/24/2009