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FREQUENTLY ASKED QUESTIONS

Here you find accurate answers to frequently asked questions

 


Help & contact

Back to HELP/FAQ
  • Where can I send my tickets to obtain a refund?
  • How can I contact SWISS?
  • How can I contact SWISS if I have a complaint?
  • Where can I get information about shipment of goods via airfreight?
  • I have made an online booking. Why have I not received an e-mail confirmation?
  • How can I obtain help if I have difficulty using the Web Check-in service?
  • Who should I contact if I want to rebook or cancel a flight.
  • Where are fare conditions published?