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FREQUENTLY ASKED QUESTIONS
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Where can I send my tickets to obtain a refund?
Send your tickets to:
SWISS International Air Lines Ltd.
Refund Department
P.O. Box
CH - 4002 Basel
If you hold an electronic ticket, please use
this form
for your refund request.
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Last update 4/16/2008
How can I contact SWISS?
How can I contact SWISS if I have a complaint?
Where can I get information about shipment of goods via airfreight?
I have made an online booking. Why have I not received an e-mail confirmation?
How can I obtain help if I have difficulty using the Web Check-in service?
Who should I contact if I want to rebook or cancel a flight.
Where are fare conditions published?
