HELP/FAQ
CONTACTS
FREQUENTLY ASKED QUESTIONS
Here you find accurate answers to frequently asked questions
Help & contact
Back to HELP/FAQ
Where can I send my tickets to obtain a refund?
How can I contact SWISS?
How can I contact SWISS if I have a complaint?
You can contact us either in
writing
or by
phone
regarding any feedback or requests to your SWISS flights. Should you desire to make a claim for any sort of financial compensation, please state your case in writing.
Should your baggage have got lost or been damaged, we would ask you to please contact the Lost and Found office in the respective airport. After a five-day deadline, you can contact the department responsible for
baggage irregularities
.
With regard to bookings and fares, our
reservation centers
will be more than happy to assist you at any given time.
Beschwerde, Reklamation, Kompensation, Kundenbeziehung, Kundenservice, Unannehmlichkeiten, Feedback, Schaden, Regress, Dank, Lob, beschweren, plainte, réclamation, compensation, service clientèle, service après-vente, désagrément, feed-back, dommage, recours, merci, compliment, plaindre, réclamer, complaint, reclamation, compensation, customer relations, customer service, inconvenience, feedback, damage, regress, thank, commendation, appeal, claim, complain, complaints, reclamare, reclamo, compensazione, servizio clienti, servizio alla clientela, relazioni con la clientela, feedback, danno, inconveniente, ricorso, ringaziare, complimento
Last update 3/17/2009
Where can I get information about shipment of goods via airfreight?
I have made an online booking. Why have I not received an e-mail confirmation?
How can I obtain help if I have difficulty using the Web Check-in service?
Who should I contact if I want to rebook or cancel a flight.
Where are fare conditions published?
