HELP/FAQ
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FREQUENTLY ASKED QUESTIONS
Here you find accurate answers to frequently asked questions
Help & contact
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Where can I send my tickets to obtain a refund?
How can I contact SWISS?
How can I contact SWISS if I have a complaint?
Where can I get information about shipment of goods via airfreight?
I have made an online booking. Why have I not received an e-mail confirmation?
The strict anti-spam setting in effect for some e-mail providers, such as GMX, prevents the arrival of HTML or e-ticket confirmations. The e-ticket confirmation is not needed to obtain the tickets or boarding card. Your online booking can be viewed and your confrimation printed at any time. Simply look up your booking overview in
your profile
.
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Last update 12/11/2007
How can I obtain help if I have difficulty using the Web Check-in service?
Who should I contact if I want to rebook or cancel a flight.
Where are fare conditions published?
