HELP/FAQ
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FREQUENTLY ASKED QUESTIONS
Here you find accurate answers to frequently asked questions
Flight information
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What happens when there is a change to the flight schedule?
Am I entitled to compensation in the event of a flight delay?
What does the term „force majeure“ mean?
Who is liable in the event of a strike?
Can flights be cancelled for commercial reasons?
What happens when a flight is cancelled for technical reasons?
If the operating airline cancels a flight, it is then unable to fulfil its contractual obligation. If the cancellation is not the fault of the airline, the legal consequences are determined in accordance with Article 19 of Switzerland's Code Of Obligations, under which the airline is released from its obligation to provide transport or pay compensation.
If a flight is cancelled, the passenger is free to withdraw from the contract. The passenger must, however, give the airline the opportuntiy to arrange alternative transport (e.g. via rebooking). At this point, the transport provider has fulfilled its contractual obligation, namely to provide transport.
Annullierung, annulation, annulé, cancellation, Annullamento
Last update 12/6/2007
What is the meaning of Codeshare?
What happens if I do not make my connecting flight?
How can I find out if a specific flight is arriving/departing on time?
Does SWISS offer a downloadable timetable?
