Help

Contact

Questions about your booking?

Contact

Keyword search
over entire website

Change booking

How can I change my booking?
If you want to change your booking, you can do so via the "Change My Booking" functionality on swiss.com. A few restrictions do apply, some are outlined in this FAQ section. If you are unable to find the answer to your question, please do contact your travel agent or, if you have booked your ticket directly with SWISS,your local service center.
Last update 4/5/2011
Which air tickets can be rebooked via swiss.com?
Which flight tickets/bookings cannot currently be rebooked online?
Am I allowed to make changes to my online redemption booking?
What changes may I make on my ticket?
After I have made changes to the itinerary online, may I make another changes?
Is it possible to apply the changes only to some of the passengers in the same booking? Can the name or number of travellers be changed?
Until what point before departure can a flight be rebooked online?
If the chosen tariff is cheaper will I be refunded the difference?
Will any differences in airport taxes, if the new flight choice is cheaper, be refunded online?
Why isn't the rebooking made in the same currency as the ticket?
My credit card statement contains a tax refund (refund of the airport/government taxes) and an additional payment/charge has been debited. Why are there two separate entries for my rebooking?
Will my seat reservation be taken into account in the rebooking?
Will my special meal be included in the rebooking?
Will my additional passenger details (APIS) be included in the rebooking?
Will the travel insurance obtained from the Europäische Reiseversicherung (European Travel Insurance) through SWISS be included in the new ticket?
Will I be given a new booking number after rebooking?
Will I be given a new ticket number after rebooking?
Will the excess baggage paid for in advance be included in the new booking?
Why can the booking class (RBD) of the unchanged flight segment change after the rebooking process?
Can I change my booking after checking in online?
How can I be refunded for an unused ticket?
I want to change a flight booking which is part of a package purchased with a Travel Agency. What do I need to consider?
I want to process an online change to a flight booking which was purchased with a Travel Agency. What do I need to consider?

Further topics