If your baggage is missing or damaged when you arrive, or if you have left it at the airport or on the aircraft, this section provides further information on what to do next.

Missing baggage

Report your baggage as missing as soon as possible after arriving and while still at the airport. We have prepared a brief summary of how you can recover your property and what you should note. 

Missing baggage

Damaged baggage

Your baggage was damaged during transport? The further procedure depends on which country you live in.

Damaged baggage

Left behind belongings

Any items that are found on board a SWISS flight are always handed in to the lost property office at the arrival airport and are kept there for a maximum period of 3 months. Contact the lost property office directly to find out whether your missing item has been handed in.

Items left in Zurich can be found on easyfind.com.
Contact the lost property office directly to find out whether your missing item has been handed in.

SWISS assumes no liability for the loss or the subsequent despatch of such items.