We can trace the majority of misguided baggage within the first 24 hours. In rare cases it may happen that a piece of baggage cannot be found within five days. In this case the responsible Lost & Found office will initiate a second, thorough investigation. Therefore please give us detailed information on the contents of your baggage. When reporting the loss or damage of your baggage, please indicate your permanent address, your temporary address (during a trip), telephone, mobile and/or fax numbers.
