We can trace the majority of misguided baggage within the first 24 hours. In rare cases it may happen that a piece of baggage cannot be found within five days. In this case the responsible Lost & Found office will initiate a second, thorough investigation. Therefore please give us detailed information on the contents of your baggage. When reporting the loss or damage of your baggage, please indicate your permanent address, your temporary address (during a trip), telephone, mobile and/or fax numbers.

If you receive no positive answer from the inquiry office within the first five days, please complete this form (PDF) and send it to the following address:
Swiss Central Baggage Tracing Office
Bern-Belp airport
CH-3123 Bern-Belp
Phone  +41 58 582 50 60
Fax +41 31 960 21 47
E-Mail: baggage@swiss.com

Opening hours:
Mondays through Fridays 9:00 to 12:00 a.m. and 1:00 to 5:00 p.m.
Saturdays and Sundays closed.

The investigation process
During the first five days, the staff of your arrival airport is in charge of the investigation. As soon as you have reported the loss, you will get a receipt with the reference and contact number of the SWISS Lost & Found office or our local agency. Please also check your report with the reference number on the Internet: www.mylostbag.com