At all airports, specially trained staff is at the service of our passengers with disabilities. We offer free wheelchairs and transport vehicles with escorts for departure and arrival. We recommend passengers with disabilities to report at the check-in counter 90 minutes before latest check-in time.

We offer pre-boarding for all passengers with disabilities

On all long haul flights and on short haul flights upon request, we provide an onboard wheelchair. These wheelchairs were especially designed to fit through the aisle of the aircraft and enable passengers with disabilities to move within the aircraft.

On board, our flight attendants can help finding room to stow carry-on items as well as providing wheelchair assistance to move passengers to and from the lavatories. Flight attendants may also provide assistance with unpacking and identifying food on the meal tray. They cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.

The armrests of the seats in all our aircrafts can be removed.

Currently 5 out of 12 Airbus A330-300 are equipped with wheelchair accessible toilets. More to come.

Due to security restrictions we are unable to offer you the emergency row seats

Upon request, we provide an escort service at the airport. The transport of certified assistance dogs in the cabin is free of charge. Please inform us when making your reservation that you intend to take along an assistance dog on your flight.

Please note: Many countries have strict vaccination requirements for animals. If papers or required proof is missing, the country of your destination may refuse your dog entry. Some countries have import restrictions for animals which also include assistance dogs.

Depending on the degree of impairment, we may require a medical care form (SAF/MEDIF)

The SAF/MEDIF is required:
• In case of an acute illness or accident
• After surgery
• If a stretcher or oxygen is required
• For passengers requiring the help of a companion due to health condition. Services from our flight attendants on board are limited.

Please request the form when making your reservation or download the SAF/MEDIF form (PDF). For group trips of passengers with disabilities, please complete the group form (PDF). Send it at least 3 working days before your departure to the SWISS Medical Services (fax number +41 58 584 68 45)

For passengers with a chronic and stable disease and who are used to travel, we also provide a Frequent Travelers Medical Card (FREMEC) to spare you from completing the SAF/MEDIF form for every flight.

For more information on SAF/MEDIF and FREMEC, please contact the SWISS Medical Services: medicalservices@swiss.com