At all airports, specially trained staff is at the service of our passengers with disabilities. We offer free wheelchairs and transport vehicles with escorts for departure and arrival. We recommend passengers with disabilities to report at the check-in counter 90 minutes before latest check-in time.

We offer pre-boarding for all passengers with disabilities

On all long haul flights and on short haul flights upon request, we provide an onboard wheelchair. These wheelchairs were especially designed to fit through the aisle of the aircraft and enable passengers with disabilities to move within the aircraft.

On board, our flight attendants can help finding room to stow carry-on items as well as providing wheelchair assistance to move passengers to and from the lavatories. Flight attendants may also provide assistance with unpacking and identifying food on the meal tray. They cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.

Currently 5 out of 12 Airbus A330-300 are equipped with wheelchair accessible toilets. More to come.

Some armrests of the seats in all our aircrafts can be removed.

Upon request, we provide an escort service at the airport. The transport of certified assistance dogs in the cabin is free of charge. For flight segments scheduled to take eight hours or more, we request the passenger to please give at least 48 hours advance notice of transportation with a service animal.

Please note: Many countries have strict vaccination requirements for animals. If papers or required proof is missing, the country of your destination may refuse your dog entry. Some countries have import restrictions for animals which also include assistance dogs.

Depending on the degree of impairment, we may require a medical certificate

• the passenger is travelling on a stretcher.
• the passenger needs medical oxygen during the flight (Portable Oxygen Concentrators (POCs).
• the passenger has a medical condition that creates reasonable doubt that she/he can complete the flight safely without requiring extraordinary medical assistance during the flight.
• the passenger has a communicable disease or infection that poses a direct threat to the health and safety of other passengers.

For passengers with a chronic and stable disease and who are used to travel, we also provide a Frequent Travelers Medical Card (FREMEC) to spare you from completing the SAF/MEDIF form for every flight.

For more information on medical certificate and FREMEC, please contact the SWISS Medical Services: medicalservices@swiss.com