Generally passengers with disabilities do not need to give any advance notice to Swiss. However, in certain instances in order to offer the passenger the proper care and assistance, SWISS requires advance notice as follows:

• 72 hours advance notice for use of medical oxygen supplied by Swiss for international flights.
• 48 hours advanced notice for use of a respirator, ventilator, POC or CPAP.
• 48 hours advance notice for passengers travelling on a stretcher.

• Proceed to gate with your personal (no battery) wheelchair. Our staff will help you with boarding and store your wheelchair.
• We will return your personal (no battery) wheelchair at deboarding, if possible. Otherwise the arrival airport will provide a wheelchair to bring you to the baggage claim.
• Your wheelchair is transported in the baggage compartment free of charge. If the aircraft contains a closet or storage area big enough to accommodate the passenger's wheelchair (no battery), SWISS will designate it as priority stowage space for the wheelchair.
• Please note: For safety reasons, the following rules for wheelchairs with batteries apply.
  • We request that passengers with battery powered wheelchairs check in one hour in advance.
  • Before check-in, the batteries must be securely attached to the wheelchair and the battery terminals must be insulated to prevent accidental short circuits.

On long haul flights, we will assist you with our specially developed on-board wheelchair for transfers to the toilet.

• The use of private bottles on board is not permitted.
• We provide company oxygen bottles for use on board.
• The oxygen bottle will be installed on your seat and ready to use.
• Order the supplement oxygen at least 72 hours before departure. The oxygen is confirmed after received payment of the respective costs.
• Medical details must be provided by filling out the SAF/MEDIF form (PDF).

• Despite the security regulation for hand luggage, indispensable medication in liquid form is allowed on board, e.g. medicine for diabetics.
• The amount is equivalent to the requirements during the flight.
• Depending on the situation, a medical certificate in English language may be helpful.

POC: together with the medical details (PDF) we also ask you to read and fill in the POC form (PDF). Please send both forms at least 48 hours before departure to the SWISS Medical Services.
Email: medicalservices@swiss.com

CPAP: if you plan to use a CPAP machine on board, kindly read through the CPAP information sheet (PDF) and follow the instructions given. A medical attest is not necessary.