Article 05


5.1 Reservation requirements

5.1.1 We or our Authorised Agent will record your reservation(s). We will also provide you with written confirmation of your reservation(s) on request.

5.1.2 Certain Tariffs have conditions which limit or exclude your right to change or cancel reservations.

5.2 Payment deadline

If you have not paid for your reservation by the respective ticketing time limit, we may reserve the right to cancel your reservation.

5.3 Personal data

5.3.1 You recognise that personal data have been given to us for the purposes of: making a reservation, purchasing a Ticket and other services you have chosen, developing and providing services, facilitating immigration and entry procedures, and making your travel data which you have provided available to the relevant authorities. For these purposes, you authorise us to retain and use such data and to pass them on to our own offices, Authorised Agents, authorities, other Carriers or the providers of the above-mentioned services.

5.3.2 We may also give your name and address to third parties if your conduct causes damage or injury to other passengers.

We reserve the right to verify payment transactions to prevent fraud and other fraudulent use. Therefore internal and external source are used. If fraudulent activities are suspected and/or detected we further reserve the right to transmit information (personal data included) to other subsidiaries within the Lufthansa Group Companies which may review the data for its respective purposes.

5.3.3 You are aware that the authorities of certain countries require, for security and immigration purposes, access to passenger travel data related to travelling to and from such countries, and you authorize us to transmit the so-called API (Advanced Passenger Information) data to the domestic and foreign authorities. API data are available on the travel document (passport, ID, visa). For example it is mandatory by law to transmit such data for all travel in the USA, Canada, UK, Russia, India and Brazil. Furthermore, we are obliged to communicate to foreign authorities the passenger data stored by us in the so called Passenger Name Record (PNR) data, particularly your full name, date of birth, complete home address, telephone numbers, information about your reservation and the reservation of your travel partners, such as date of reservation, itinerary, payment information, Frequent Flyer information, information concerning your historical changes to the PNR et cetera. These PNR data are transmitted to the relevant Swiss and foreign authorities based on the corresponding agreements (for example agreements with USA and Canada). Furthermore, the authorities of some countries such as, e.g. USA and Russia additionally require the transmission of the API data for flights overflying their territories. You authorize us to transmit the API data in such cases as well.

5.3.4 Under U.S. Law, U.S. Customs and Border Protection (CBP) will receive information on PNR data, about passenger's flights from the U.S. The U.S. authorities have made the same presentations towards Switzerland with respect to PNR data from flights between Switzerland and the U.S.A. as it has done in its Undertakings towards the European Union, CBP has undertaken that it uses this PNR data for the preventing and combating terrorism and other transnational serious crimes. The information will be retained for at least 3 years and six months and may be shared with other authorities. Further information about these arrangements, including measures to safeguard your personal data can be obtained from the CBP's website.

5.4 Seating

5.4.1 Seat reservations subject to reservation charges: If you paid for your seat reservation you have a right to a certain seat category (Privacy seat, standard seat, preferred seat, extra leg room seat). On continental flights, we guarantee you the assigned seat characteristics window, aisle or centre seat. In case of rebooking made by us (except in cases of complementary up-grades), in case of flight cancellation or in the event of changes made by us for operational, safety, security or other reasons we will refund you the amount paid for your reservation if your desired seat category is not available. If you cancel or rebook your ticket the amount paid for the seat reservation will not be refunded.

5.4.2 Complimentary reservations: In case of a complimentary seat reservation we will endeavour to honour advance seating requests; however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, security.

5.5 Reconfirmation of reservations

5.5.1 Onward or return reservations may have to be reconfirmed within specified time limits. We will advise you when we require such reconfirmation, and how and where it should be done. If a reconfirmation is required and you fail to do so, we may cancel your onward or return reservations. However, if you advise us that you still wish to travel, we will reinstate your reservation and transport you if there is space on the flight. If there is no longer space on the flight, we will do what we can under the circumstances to transport you to your next or final destination.

5.5.2 We advise you to check with any other Carriers involved in your journey on their own reconfirmation requirements. You may need to reconfirm your reservation with the Carrier whose code is shown on the Ticket for the flight in question.

5.6 Cancellation of onward reservations

Please note that if you do not show up for a flight without advising us in advance, we may cancel your return or onward reservations. But if you do advise us in advance that you will not be taking the initial flight concerned, we will not cancel any subsequent flight reservations.