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Desde el menú hasta el asiento. Lo que le aguarda en el siguiente vuelo de SWISS.
Alojamiento, compras, restauración. Las mejores recomendaciones locales y de las tripulaciones de SWISS.
A fabulous couple of days at this delightful hotel, where the staff look after you as if you were a special guest in their own home. We were made so welcome without any stuffiness or pretentiousness. The room and lounge were so comfortable and the food delicious. We can't wait to find an excuse to go back!
We have traveled to a number of wonderful boutique hotels across the world and I am usually not impressed with the usual offerings of sweets in the lobby, turn-down service, etc...but this hotel is truly OUTSTANDING in customer service and deserves special mention. It is rightfully in my opinion #1 in London on TA for a reason.
Why? Because, quite simply, they listened and went above and beyond.
You know how you get that red eye flight from the US over to Europe just so you can arrive at some unGodly hour in the morning? We got in at 7:30 am from Raleigh. I always dutifully fill out the "guest questionnaire" beforehand and generally expect it to arrive in the trash heap. What I requested was perhaps use of a common bathroom to freshen up a little as I knew our room would not be ready to check in, and we had an all day walking tour of London starting at 10:30.
What I received was truly magical....our room wasn't ready, as I expected, but..they gave us a different ROOM to use for our very own to freshen up in, take a shower, nap, etc at our leisure before our tour...
WHO DOES THAT??
Someone who is at the top of their game in customer service.
Not to mention the selection (of very exceptional quality) champagne on check in, upgrade to a huge suite, and wonderful afternoon tea.
Kudos to the exceptional staff who made us feel welcome, welcomed us back a second time like old friends after our week in the Cotswolds, and a delightful (and decadent!) afternoon tea. I loved the hosts/managers and would like to give a special shout out to Florent--he is truly delightful.
Sure, you can splash out on the Ritz and get a bigger room for a whole lot more $$$$$ and get treated like a number, but coming here you will find it an exceptional value and lovely treat in the heart of sightseeing London. Would come back again and again.
Also, should note--location cannot be beat for sightseeing and very short walk to Victoria station on the tube. Taxis plentiful, too. Bravo!!
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