Frequently asked questions

European fare concept

Questions about European fare concept

  1. I booked my SWISS flight before the introduction of the new fare concept for Europe. I now need to change my flight. Which fare concept applies in this case? Do the old terms still apply?
  2. Can a particular Economy fare be fully booked?
  3. Can the SWISS fares be booked on codeshare flights operated by other airlines? What happens when changing a flight from a SWISS-operated flight to a codeshare flight (e.g. Zurich-Lisbon with TAP Portugal)?
  4. Why doesn't SWISS offer an Economy Flex fare for groups?
  5. Can the additional options (advance seat reservation, additional baggage etc.) always be changed?
  6. Is it possible to pay for an upgrade to Business Class with the Economy Light, Economy Classic and Economy Flex fares?
  7. What do status customers (HON Circle Member, Senator, Frequent Traveller) need to consider when choosing a fare?
  8. What do SWISS Golf Traveller Club members need to consider when choosing a fare?
  9. What are the differences in the miles credits with the various fares?
  10. If I have booked a Light fare and paid for an additional item of baggage and then cancel my flight, do I lose everything?
  11. If I book an Economy Classic fare and travel without checked baggage, will I be reimbursed for the baggage not taken?
  12. What is the difference between the 1 st bag and the additional bag?
  13. With the Economy Light fare, how can I purchase a 1 st bag (max. 23 kg) in addition?
  14. If I am asked at the gate to check in my baggage, can I quickly purchase it online in order to benefit from the lower price?
  15. How many additional items of baggage can I purchase?
  1. I booked my SWISS flight before the introduction of the new fare concept for Europe. I now need to change my flight. Which fare concept applies in this case? Do the old terms still apply?

    If the ticket has not yet been used, then the change will be made to the new fare structure. If part of the ticket has been used (i.e. the outbound flight, and you now want to the change the return flight), then the old terms still apply.

  2. Can a particular Economy fare be fully booked?

    No. As long as there are still seats in Economy Class, all three Economy fares will always be available in every available booking class .

  3. Can the SWISS fares be booked on codeshare flights operated by other airlines? What happens when changing a flight from a SWISS-operated flight to a codeshare flight (e.g. Zurich-Lisbon with TAP Portugal)?

    The fares Economy Classic, Economy Flex and Business can be booked on codeshare flights. Economy Light can only be booked on flights operated by SWISS (airline code LX). For technical reasons, seats cannot be reserved on codeshare flights for the time being.

  4. Why doesn't SWISS offer an Economy Flex fare for groups?

    Group bookings can be changed to any fare option free of charge until the time the ticket is issued provided that the same price is still available. The Economy Flex fare therefore does not provide an additional benefit for groups, and so we do not offer it.

  5. Can the additional options (advance seat reservation, additional baggage etc.) always be changed?

    The additional options cannot be rebooked with Economy Light because the fare itself cannot be changed. With the Economy Classic fare, the additional options can only be booked on the same reservation.

  6. Is it possible to pay for an upgrade to Business Class with the Economy Light, Economy Classic and Economy Flex fares?

    If you have booked an Economy Light, Economy Classic or Economy Flex fare, you can book a Upgradeto Business Class that contains many of the Business Class services. You can book it via swiss.com or through the SWISS Service Center.

  7. What do status customers (HON Circle Member, Senator, Frequent Traveller) need to consider when choosing a fare?

    Tarif Economy Light does not include free advanced seat reservation or any additional baggage (e.g. golf equipment). All other status benefits, such as free lounge access, remain unchanged with this fare.

  8. What do SWISS Golf Traveller Club members need to consider when choosing a fare?

    The Economy Light fare does not include free transportation of their golf equipment.

  9. What are the differences in the miles credits with the various fares?

    The number of miles credited is still determined by the booking class.

  10. If I have booked a Light fare and paid for an additional item of baggage and then cancel my flight, do I lose everything?

    Like the Ecnomy Light fare, the charge for the first item of paid baggage will not be reimbursed, nor can it be used for a different flight.

  11. If I book an Economy Classic fare and travel without checked baggage, will I be reimbursed for the baggage not taken?

    No; no refunds are given for any services included in a fare that are not used.

  12. What is the difference between the 1 st bag and the additional bag?

    The 1 st bag can only be purchased with the Economy Light fare. It costs less than the additional item of baggage.

  13. With the Economy Light fare, how can I purchase a 1 st bag (max. 23 kg) in addition?

    The first 1 st bag in the Economy Light fare can be purchased through your travel agent, through swiss.com (up to 6 hours before departure), the SWISS Service Center (up to 24 hours before departure) or at the airport. The price at the airport will be higher than for purchasing in advance. The charge is due for each flight route.

  14. If I am asked at the gate to check in my baggage, can I quickly purchase it online in order to benefit from the lower price?

    No; you can only purchase it via swiss.com up to 6 hours before departure. Different prices apply at the airport.

  15. How many additional items of baggage can I purchase?

    You can purchase a maximum of two additional items of baggage via swiss.com. If you are going through a travel agent, you can purchase a maximum of one 1 st bag plus one additional bag.if you go through the SWISS Service Center, there is no limit to the number of additional items of baggage you may purchase.