Article 07

Refusal and limitation of carriage

7.1 Right to refuse carriage

7.1.1 We may, through reasonable exercise of our discretion, refuse to carry you or your Baggage if we have given you written notice in advance that we will not carry you on our flights after a particular date. In such cases you will be entitled to a refund.

7.1.2 We may also refuse to carry you or your Baggage on our flights if one or more of the following conditions is met or could in our reasonable judgment be met:

  • a. Such action is necessary to comply with any applicable laws, regulations or provisions

  • b. The carriage of you or your Baggage may endanger the safety, security, health or well-being of other passengers or the crew

  • c. Your mental or physical state, including the influence of alcohol or drugs, presents a hazard or risk to yourself, to passengers, to the crew or to property

  • d. You have shown misconduct on a previous flight, and we have reason to believe that such conduct may be repeated

  • e. You have refused to submit to a security check

  • f. You have not paid the applicable fare, taxes, charges or fees

  • g. You do not appear to have valid travel documents, may seek to enter a country for which you only hold a transit visa or for which you do not have valid travel documents (this also applies if we must assume that you might destroy your travel documents during the flight or might refuse to surrender your travel documents to the flight crew, against receipt, if requested)

  • h. You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent, has been reported lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the Ticket

  • i. You have failed to comply with the requirements of Article 3.3 above regarding coupon sequence and use, or you present a Ticket which has not been issued or modified by us or our Authorised Agent, or the Ticket is mutilated

  • j. You fail to observe our safety or security instructions

7.2 Special assistance

Unaccompanied children, persons with disabilities, pregnant women, persons with illnesses or other people requiring special assistance can only be carried if such carriage has been agreed with us in advance. Passengers with disabilities who advised us of any special requirements they have when they made their reservation and have been accepted by us for carriage may not subsequently be refused carriage on the basis of such disability or these special requirements.

7.3 Children

7.3.1 Children under five years of age may only travel if accompanied by an adult, i.e. a person aged 18 or over or aged 16 or over if they are a brother or sister of the child concerned. Children under two years of age may only travel if they are each accompanied by at least one adult.

7.3.2 Children aged between five and eleven may only travel unaccompanied by an adult with our agreement. All children aged under eleven who are travelling unaccompanied by an adult must be registered as «unaccompanied minors». Their carriage is subject to special regulations which are available from any of our sales offices. The carriage of unaccompanied minors is subject to a supplementary fee.