UK Air passenger Duty (APD) has been abolished for children aged 2 to 11 years when travelling in Economy class, on all flights departing from UK airports on or after 1 May 2015. Our booking system has already been updated with this information and no Air Passenger Duty will be charged.
In addition to this, UK Air Passenger Duty has been abolished for young persons aged between 12 and 15 years when travelling in Economy Class, on all flights departing the UK on or after 1 March 2016. APD still applies to all bookings in Business and First Class. We are currently in the process of updating our systems so that our website in the future will display the correct APD for young persons aged 12 to 15 years travelling in Economy class from the 1 March 2016 onwards.
While we are working on the system changes, we ask that when making an Economy class booking for young passengers aged 12 to 15 years for travel 1 March 2016 onwards from the UK, that you call our Service centre to make the reservation from the UK. You can contact the service centre on: +44 (0) 345 601 0956.
If you have already made a booking on swiss.com, we will still refund the APD for young persons aged 12 to 15 years for travel 1 March 2016 onwards. You can request a refund after your flight by using this form.
The above process applies to bookings made directly with SWISS on swiss.com. If you have made a booking or a ticket has been issued by a travel agent, you will need to contact that travel agent to apply for a refund.