Passenger request for special assistance

For the best-possible preparation, let us know the type of assistance you will need when you make your booking, but certainly no later than 48 hours before departure.


Please double-check your entries before sending the form.

* required fields
General information
Booking reference (max. 6 characters)
Enter outbound flight (if booking reference unknown)
Enter return flight (if booking reference unknown)
  1. Please indicate whether you require a wheelchair at the airport
  2. Do you travel with your own wheelchair?
  3. Dimensions (height / length / width) in cm
  4. Do you travel with an electric wheelchair?

Please note: For security reasons the following rules for electric wheelchairs are applied: Before the wheelchair is checked-in the batteries have to be secured to the wheelchair and any battery terminals must be insulated in order to prevent short circuits. For wheelchairs utilizing wet batteries kindly contact our Medical Service Centre. The wheelchairs are being transported in the hold of the aircraft.