Voucher conditions

1. Voucher purchase conditions

  • The General Terms and Conditions of Starticket AG apply for voucher purchases made through the Starticket AG online shop.
  • Gift vouchers are sold only in Swiss francs.
  • The purchase of a voucher entitles the holder to use it in payment when booking a flight through www.swiss.com. The Terms of use of SWISS apply.
  • Vouchers are available while stocks last.
  • Validity: Gift vouchers must be redeemed within five years from the date of purchase
  • In every instance, the purchase of a voucher is subject to Swiss material law.

2. Voucher redemption conditions

  • Unless indicated otherwise on the voucher, it is valid for all flights departing from Switzerland with SWISS flight numbers (LX) within the entire SWISS route network. These are flights that are operated by SWISS or partner airlines.
  • Vouchers can only be redeemed on www.swiss.com
  • Only one voucher can be used per person when booking. Vouchers cannot be used to purchase tickets for children under 2 years of age.
  • If there are several people in a single booking, only vouchers of the same value may be used. If using vouchers of different values, then separate bookings must be made. In either case, only one voucher may be used per person.
  • The voucher cannot be exchanged for its cash value. Vouchers can only be reimbursed if reimbursable tickets of the same extent are booked. They cannot be reimbursed for cash. Credit notes will be given, which can be used for future bookings.
  • If there are several people in a single booking, only vouchers of the same value may be used. If using vouchers of different values, then separate bookings must be made. In either case, only one voucher may be used per person.
  • If the value of the voucher exceeds the final price of the chosen flight, the balance may be used in the form of a credit note (known as an EMD) for a future bookings. See also item 4. Conditions of expiry of credit notes.
  • If the value of the credit note is lower than the final price of the chosen flight, then the balance may be paid by credit card (Visa, Mastercard, American Express, Diners Club, JCB, AirPlus/Air Travel Plan).
  • The transport leader is Swiss International Air Lines Ltd. Redemption of the voucher and the procurement of a ticket constitutes a Contract of Carriage between the holder and SWISS provided the booking was made correctly at www.swiss.com.
  • The Conditions of Carriage of SWISS apply, and can be seen at www.swiss.com.
  • The booked flight is subject to the tariff conditions, which can be seen when booking at www.swiss.com.
  • The number of seats on flights is limited. Availability can be checked at www.swiss.com.

3. Flight booking and voucher redemption

  1. Select the flights of your choice at swiss.com.
  2. When you get to the "Payment" step, you will see "Redeem voucher". Click on this, and then enter your voucher code.
  3. Click on "Redeem", and the value of your voucher will be deducted from the total amount.
  4. If a balance needs to be paid, you can then do so, and then complete the booking as usual. If the value of the voucher exceeds the price of the flight, you will be offered various options including that of using the credit note for the balance for future flights.

4. Credit vouchers conditions and procedure

Conditions

  • If a voucher cannot be redeemed in full, the balance may be used for a subsequent flight booking. A number of exceptions apply for special kinds of vouchers.
  • A credit note in the form of an EMD (Electronic Miscellaneous Document) will be issued for the balance. Cash payments are not possible.
  • Credit notes will not be issued for amounts of less than CHF 10.
  • Applications for payment of the balance must be made by email to voucher.support@swiss.com no later than 24 hours before departure. Applications received after the date of departure cannot be processed.

Procedure

  • After making a purchase at swiss.com, you can send an email with the reference "Credit note/balance" and the following information to voucher.support@swiss.com:
    1. Name of passenger,
    2. Travel dates,
    3. Ticket number or the booking reference,
    4. SWISS voucher reference number,
    5. Value of the original voucher (e.g. CHF 100.00).
  • If the above information is not provided in full, we are unable to guarantee that a credit note will be issued.
  • After checking and approving the enquiry, SWISS Customer Services will send an email with the credit note (PDF document, EMD).
  • The credit note (EMD) may only be used to purchase a future ticket.
  • The booking must be made through the SWISS Service Center (0848 700700). The value of the credit note will be deduced from the purchase price. There is no service charge for this process.

If you have any questions relating to booking a flight, please email us at voucher.support@swiss.com