In light of the current situation and outlook in the Middle East, Swiss and Lufthansa Group decided today to postpone its planned resumption of flights to Dubai (United Arab Emirates) until 25 November 2026. Previously, Swiss and Lufthansa were scheduled to begin service on 25 October, and Eurowings on 01 November. Affected passengers will be contacted directly by their respective airlines and will be offered flexible rebooking options or a full refund.
Is your flight affected by an irregularity?
Please check the current status of your flight before heading to the airport.
Save contact details, so we can send you important information about your flight quickly.
Please enter your contact details at “My bookings” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
Rebooking and additional information
In the event of a cancellation, SWISS will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from SWISS, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the SWISS Chat Assistant.
Travel Agency bookings
If you booked your flight through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
Further information
You can find more information and tips in case of irregularities at short notice on our special page.
Air passenger rights
Advice regarding air passenger rights can be found here
For guests with current baggage delivery irregularities, we have compiled the most important information under "Problems with your baggage".
If there are any irregularities on your flight, we have summarized the most important issues for you: "Fast assistance in case of flight irregularitiesThe link will be opened in a new browser tab"