SWISS launches 24/7 customer service via social media

2 July 2012

SWISS has further enhanced the scope of the customer services it provides via the Facebook and Twitter social media platforms. Customers can now use these online channels to contact the airline’s Service Center at any time of the day or night with any inquiries or issues they may have: on flights, tickets, rebookings and similar. The new expanded facilities were introduced on Sunday 1 July.

SWISS has been utilizing the Facebook and Twitter social media platforms for some time now to publish general information on the company, product news, competitions and more. The airline has now expanded its use of these online communication channels to ensure its round-the-clock reachability for its customers worldwide. SWISS is the first company in Switzerland to provide a specially-trained service centre team to deal with customers’ inquiries at any time of the day or night.

As well as calling up general information, customers can use the enhanced communications channels to ask specific questions about travelling with SWISS and the various products and services available, or with regard to a booking already made. The new 24-hour service is provided in five languages, too: English, German, French, Italian and Spanish.

Thanks to these expanded online facilities, SWISS customers can now get in touch with the airline quickly and directly from any internet-capable device at any time of the day or night and wherever they may be. The service can be accessed via either Twitter (@SwissAirLines) or Facebook (