World Travel Award
SWISS named “Europe’s Leading Airline Business Class”
This is the fifth year in succession that SWISS has won the World Travel Awards’ “Europe’s Leading Airline Business Class” category, which covers both short-haul and long-haul routes. Lufthansa has also earned two 2015 World Travel Award distinctions: “Europe’s Leading Airline”, and “Europe’s Leading Airport Lounge” for its Lufthansa First Class Lounges in Frankfurt. As always, these latest World Travel Awards were bestowed on the basis of votes cast by specialists from the travel and tourism sector all over the globe.
“As The Airline of Switzerland, we are committed to giving our customers a consistently top-quality air travel product, especially in the premium segment,” says Markus Binkert, SWISS’s Chief Commercial Officer, commenting on the award. “This latest distinction as Europe’s Leading Airline Business Class acknowledges our endeavours. So we are all the more pleased to receive it.”
The award follows further enhancements to SWISS’s European Business Class product at the beginning of this year. These include a guaranteed free adjacent seat to maximize inflight privacy, and a new separate bus to take Business Class travellers from the aircraft to the terminal at key European airports if the flight is assigned a remote parking stand.
SWISS has further enhanced the culinary fare in its long-haul Business Class, too. The actions here include an even wider range of starters and a separate cheese course. SWISS will also be expanding its ground product for intercontinental Business Class travellers at the end of the year when it opens two new lounges in Zurich Airport’s Dock E for Senators and Business Class guests. The lounges will be located very close to the long-haul departure gates, will extend over some 2,000 square metres and will include a terrace with views of the airport, its runways and the Alps beyond. Both lounges will also offer a range of freshly-prepared meals, while the new Senator Lounge will boast a staffed bar. The Senator Lounge will accommodate 175 travellers, and the Business Class Lounge will have space for up to 200 guests.
Introduction of print-at-home baggage tag option for Zurich departures
Travellers departing from Zurich on SWISS who check in online via swiss.com can now print out not only their boarding pass but also the tags for their registered baggage in the comfort of their home. The new option, which was introduced last week, will save the traveller further valuable time at their airport of departure.
The print-at-home baggage tag option is now available for any SWISS flight from Zurich, including onward connections (but excluding codeshare flights). SWISS is the first network airline to extensively offer its customers this convenient travel option. All existing baggage allowances remain unchanged.
The new facility enables the traveller to print out up to four baggage tags during the web check-in process. They also receive an additional confirmation of these, along with their boarding pass. So when they arrive at their airport of departure, the customer will already have all the documents they need for their coming flight.
The new print-at-home baggage tags are produced in A4 format, and can then be folded and inserted into a transparent plastic pouch (see picture) which is attached to the bag. The pouches are available free of charge at any SWISS airport desk, and can be re-used for all future flights. On arrival at the airport, the registered and tagged baggage can then be handed in either at the self-service bag drop machine if this is available (e.g. in Geneva) or at any staffed bag drop desk.
The new print-at-home baggage tag option should now be further extended to SWISS flights inbound to Zurich. This will initially be done for all SWISS services from the USA, followed by other stations outside the European Union. The facility is already available – also from today – for flights to Zurich from New York JFK and Moscow. For its Swiss-bound flights from points in EU member countries, SWISS is currently working with IATA and the relevant authorities to secure the requisite legal foundations.
The new print-at-home baggage tag option has already been offered at Geneva since 18 August. The facility is currently available for all SWISS flights from Geneva, and for selected inbound flights to Geneva from points including New York JFK, Pristina, Marrakech, Skopje and (since 25 August) Moscow.