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Agency Support Switzerland

No charges for enquiries concerning certain additional services until 31 March 2016

Until 31 December 2015, Swiss Agency Support does not charge for information on the new European fare concept and possible combinations regarding the additional services Advanced Seat Reservation, Additional Baggage and Comfort Package.
Whereas fare-related enquiries regarding the new European fare structure will again undergo the normal handling process of the Swiss Agency Support Service Model, questions concerning the additional services Advance Seat Reservation, Additional Baggage and Comfort Package will continue to be free of charge until 31 March 2016.


Travelling with Kids

Travelling with kids can be a great, but also pretty exhausting experience. To make travelling with kids even more convenient for your customers, SWISS has expanded its services for families. While the parents could be enjoying a brand-new movie on board, smaller guests can look forward to our newly-designed children’s booklets, in which the new SWISS mascots, Bernie, Lexi and Swissli, get caught up in tricky adventures. Together with the three mascots, children can learn plenty of things about nature and technology and help Bernie and Lexi solve difficult riddles. And for flight enthusiasts, we have developed a logbook, in which our future captains can record which countries they’ve already travelled to, and which destinations they’ve already explored. In addition, we’ve expanded our selection of kid’s meals and worked on its presentation, as kids don’t always want to eat the same thing as their parents. This makes travelling with children an exciting and relaxing experience.

Edelweiss Timetable News

Flying to Mauritius from autumn 2016

Mauritius is one of the world's most exclusive leisure destinations and boasts fabulous beaches, a fascinating marine world and picturesque landscapes. The tropical paradise is a dream destination for either an active holiday or for relaxing. From 30th September 2016, our partner Edelweiss will be flying non-stop to Mauritius on Tuesdays and Fridays.Besides new flights to Mauritius, Edelweiss will also be increasing the number of direct flights to the Maldives and will be serving this route on Wednesdays and Saturdays.Flights to Mauritius, the Maldives and all of Edelweiss' other long-haul destinations, such as Rio de Janeiro, Phuket, Punta Cana, Havanna, Cape Town and Tampa Bay/Florida, are bookable now for flights from autumn 2016.