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This weekend: SWISS changes its reservation system

Reservation system change

Reminder: this weekend SWISS will be changing to the new reservation system, Amadeus Altea. Due to the system upgrade, SWISS’s entire reservation system will be
unavailable from Saturday, 30 January (from 5 pm MEZ) until mid-morning on Sunday, 31 January.

While the change is ongoing, no SWISS flights (incl. codeshare) can be booked or modified.
An automated pre-flight message via OTHS message to all GDS created PNRs for all flights on 30/31 January 2016 will be sent to ensure that all fulfillment processes like e-ticket issuance, EMD issuance are done in advance to limit the risk that we cannot service these PNRs. It is planned to send a message on 29 January 2016.

A system change of this kind can lead to certain limitations in functionality, even several days after the cutover. We recommend issuing any documents (e-tickets, EMDs) for LX-bookings with departure dates between 1 February and 10 February, before 12pm on 30 January. While not mandatory, it helps to prevent possible issues and limitations regarding ticketing, issuing of EMDs, and so forth, in the days after 31 January 2016.

In urgent cases, please contact our service center at 0848 700 700. As of Monday, 1 February, our Agency Support Team will again be at your disposal for any requests you may have.

Thank you for your understanding. We look forward to providing you with even better service in the future.

Visit USA Seminar 2016

Win an Atlantic Joint Venture SIGG bottle

Atlantic Joint Venture

Visit us at this year’s Visit USA Seminar. But beforehand, use your chance to win 1 of 10 Atlantic Joint Venture SIGG bottles.

In order to win, simply answer the following question:

Which city is this year’s featured destination?

a)Washington DC
b)New York City

Send an e-mail with the correct answer to Good luck! The closing date is 3 February 2016.