Currently LX Fares are all wrongly quoted with an additional Q surcharge. This Q Surcharge must not be collected.
System quotes correct for travel effective 01NOV14.
How to proceed in the meanwhile.
New Sales on 31OCT14:
-Q surcharge can be taken out manually
-Please add following info in the endorsement box: REF TO LX IDS G*L2GGUH*
Tickets already issued on 31OCT14:
-Tickets can be voided or fully refunded free of charge
-Can be issued again manually as described above
Wrongly issued tickets that are already flown can be sent via refund application for a retroactive Q surcharge refund.
Please refer to LX IDS Page G*L2GGUH.