Latest news

Exclusively for our business travel partners

SWISS changes its reservation system

Temporary suspension of our reservation services

Reservation system change

SWISS will be changing to the reservation system Amadeus Altea over the weekend of 30-31 January 2016. This system is used by the entire Lufthansa Group, and will therefore provide you with significant benefits, such as harmonized servicing, in the future.

Due to the system upgrade, SWISS’s entire reservation system will be unavailable from Saturday, 30 January (around 5 pm CET) until mid-morning on Sunday, January 31 2016.

During the transition phase, no SWISS flights (including codeshare) can be booked or modified.
Following a system change of this kind, certain limitations may present themselves even days after the cutover.
We have advised your partnering travel agent to issue any documents (e-tickets, EMDs etc.) pertaining to LX bookings with departure dates from 1 February to 10 February, before the cutover on Saturday, 30 January 2016, 12pm.

Should any urgent issues arise during the system change, please contact our service centre at 0848 700 700

We’d like to thank you for your understanding and look forward to providing you with even better service in the future.