Wheelchairs and other special needs

At Zurich, Geneva and at most airports outside Switzerland, specially-trained staff are available to provide wheelchair assistance. Most airports also offer wheelchairs that can be used free of charge and wheelchair handlers to collect you from or take you to your departure gate. For further information visit www.careport.ch.

Some of the seats on our aircraft are specially equipped with removable armrests. We advise any traveller who requires a wheelchair to check in at least 90 minutes before scheduled departure. If you will need us to provide a wheelchair at the airport, we also ask you to advise us of this at least 72 hours before your flight (and preferably when you make your reservation), so that we can provide you with every possible assistance.

If you will be travelling with your own powered wheelchair, please give us its weight and dimensions when you make your reservation. Your wheelchair will be transported free of charge in the baggage hold.

If you are travelling on a long-haul flight, we will be pleased to arrange a special wheelchair on request that you will also be able to use aboard the aircraft.

Please note: for safety reasons, electrically-powered wheelchairs that use dry-cell, gel-cell or other non-spillable batteries can only be transported as cargo. The batteries must be secured, the electrical circuit disconnected and poles isolated before the flight. For safety reasons, spillable wet-cell batteries cannot be transported.

Wheelchairs are primarily intended to be used by sick passengers or passengers with restricted mobility. The type of illness or infirmity should be mentioned when booking the flight. Depending on the severity of the illness or the degree to which mobility is restricted, the airline may demand further medical details. These must be provided via an SAF/MEDIF form, which must be completed by the passenger and their doctor and returned a few days before the passenger’s planned departure. For further information here, please see the Fit-to-fly requirements section.

If a group of passengers with illnesses or infirmities are travelling together, a group INCAD form may be completed instead.

If a passenger is too sick to sit upright in an aircraft seat, a stretcher can be booked instead. In such cases, an SAF/MEDIF form must be completed, and the passenger must also be accompanied by a medical companion. SAF/MEDIF forms are available from all reservation centres and offices. The form can also be downloaded via this link: SAF/MEDIF form.

  • If you are suffering from a chronic but stable medical condition, you do not need any special authorisation to fly.
  • Special wheelchair support can also be provided (for a fee) upon request.Please let us know all your medical needs when you make your reservation.
  • You should be able to look after your general needs on board, including eating, drinking and getting from your wheelchair into your seat (and back). Please note, too, that the cabin crew will be unable to assist you if you need to go to the toilet.
  • Our cabin personnel will offer you as much support and assistance as they can during your flight. On long-haul flights, they can also provide a special on-board wheelchair to help you get to and from the toilet. They cannot, however, offer you any assistance inside the toilet itself.
  • If you are unable to look after your own basic needs, you will need to travel with a companion who can help you do so.
  • If you fly with SWISS regularly and suffer from a stable medical condition, you can also apply for a FREMEC card. This card specifies what your special needs are, so that you will not have to go through all the corresponding medical formalities before every flight.