Frequently asked questions

Payment

Question about payment

  1. What advantages do I have if I used the currency conversion option?
  2. Who can benefit from the currency conversion option?
  3. What exchange rate is used for the conversion?
  4. Will there be any other credit card charges?
  5. What currency is used for refunds?
  1. What advantages do I have if I used the currency conversion option?

    Using the currency conversion option gives you the following advantages:

    a) You decide which currency is to be charged to your credit card.
    b) The daily exchange rate is displayed, and is guaranteed for the payment.
    c) Credit card companies usually charge an additional fee for purchases in foreign currencies (foreign currency fee). This does not apply if you pay in the currency of your credit card.

  2. Who can benefit from the currency conversion option?

    The option to pay in a different currency is available only when booking through swiss.com.
    The service cannot be used to change flights, for later upgrades or additional services (e.g. additional baggage item etc.) or for ticket purchases made through different booking channels. These are charged in the original currency of the departure airport.

  3. What exchange rate is used for the conversion?

    The total converted amount is based on the daily exchange rates of the Royal Bank of Scotland (RBS). Please note that the exchange range can therefore vary for new bookings or booking enquiries made through swiss.com.

    The exchange rate at the time the booking is concluded is definitive. It will appear both on swiss.com and on the confirmation.

  4. Will there be any other credit card charges?

    Some banks might charge additional fees in individual cases. SWISS has no influence over these charges.

  5. What currency is used for refunds?

    Refunds will always be made in the currency in which the ticket was issued.